Althea Hughes-Leacock
@altheahughesleacock
Global HR leader with expertise in service delivery and people operations.
What I'm looking for
I am a Human Resources and People Operations Leader with extensive experience across various HR functions. My career has been marked by a proven track record in creating and leading high-performing teams, particularly in start-up and rapid growth environments. I excel in program management, HR service delivery, and process redesign, leveraging technology tools like Workday and ServiceNow to drive efficiency and innovation.
Throughout my career, I have achieved significant milestones, including improving stakeholder satisfaction rates by 20% through consultative relationship strategies and generating annual cost savings of $200,000 by implementing HR shared services infrastructure. My leadership style fosters collaboration and support, ensuring that my teams are motivated and aligned with organizational goals. I am passionate about mentoring and coaching, which enhances stakeholder relationships and the quality of services provided.
Experience
Work history, roles, and key accomplishments
HR Service Delivery Manager
Avanade
Jan 2019 - Present (6 years 6 months)
Leading globally dispersed HR operations teams to manage and deliver services across the employee life cycle for over 60,000 employees. Focused on process implementation, stakeholder satisfaction, and team performance.
HR Shared Services Manager
XPO Logistics
Jan 2018 - Oct 2018 (9 months)
Managed HR services for over 50,000 employees across North America, focusing on process enhancements, compliance, and stakeholder satisfaction through effective service delivery.
Workforce Solutions Manager
Cox Enterprises, Inc.
Aug 2000 - Dec 2017 (17 years 4 months)
Led a team supporting over 40,000 employees, focusing on HR service delivery, compliance, and stakeholder satisfaction through effective project management and team development.
Education
Degrees, certifications, and relevant coursework
DeVry University
Bachelor of Science, Business Administration
2005 - 2007
Earned a Bachelor of Science in Business Administration, focusing on various aspects of business management and operations.
Francis Marion University
Business Administration
1991 - 1993
Completed coursework in Business Administration, gaining foundational knowledge in business principles and practices.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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