Open to opportunities

Denise Shoniwa

@deniseshoniwa

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Healthcare revenue cycle specialist supporting U.S. dental practices and insurance verification.

Zimbabwe

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What I'm looking for

I’m looking for a healthcare operations role where I can own insurance verification, claims follow-up, and HIPAA-compliant documentation, while supporting efficient workflows and clear patient and team communication in a high-volume environment.

I’m a Healthcare Revenue Cycle Management and Insurance Verification Specialist with over 5 years of administrative and healthcare support experience. I’ve supported U.S. dental practices remotely for more than 3 years, focusing on accurate verification and clean claim workflows.

I handle insurance eligibility, benefits, deductibles, copays, and prior authorisations, and I run pre-appointment verification to reduce claim denials. I’m experienced in claims follow-up, investigating insurance-related billing discrepancies, and posting insurance and patient payments accurately in practice management systems.

HIPAA compliance is central to how I work. I maintain detailed electronic patient records, manage medical/dental documentation and records management, and cross-check information across systems to protect data accuracy and confidentiality.

I also bring strong executive and administrative support fundamentals—scheduling, calendar management, email and inbox handling, minute taking, and workflow coordination. With tools like Eaglesoft, Dentrix, Vyne Dental Clearinghouse, and platforms such as Microsoft Teams, Zoom, and Slack, I stay productive in high-volume environments while supporting team collaboration and patient communication.

Experience

Work history, roles, and key accomplishments

Revenue Cycle Management Specialist

Select Dental Management

Aug 2024 - Jan 2025 (5 months)

Verified dental insurance eligibility and benefits (including deductibles, copays, and prior authorizations) prior to appointments. Managed dental claims follow-up, payment posting, and record cross-checks to reduce claim denials and billing discrepancies.

Dental Insurance Verification Prior Authorizations Claims Follow Up Payment Posting Revenue Cycle Management HIPAA compliance EagleSoft Vyne Dental

Dental Insurance Coordinator

Select Dental Management

Oct 2022 - Aug 2024 (1 year 10 months)

Verified dental insurance eligibility and benefits for 30+ patients daily while maintaining HIPAA compliance and documentation accuracy. Coordinated patient scheduling and communications, and handled claims follow-up with insurance providers.

Dental Insurance Verification Prior Authorizations Claims Follow Up Patient Scheduling HIPAA compliance Patient Communication Customer Service

Front Desk Receptionist / Representative

Sanctuary Insurance Company

May 2021 - Oct 2022 (1 year 5 months)

Managed front desk operations and handled customer inquiries via phone, email, and in-person interactions. Coordinated schedules and meetings, prepared documents and reports, and recorded/distributed meeting minutes and notes.

Front Desk Reception Customer Service Schedule Coordination Meeting Coordination Minute Taking Documentation Preparation Records Management Administrative Support

Virtual Administrative Assistant

Tanmarie (Pvt) Ltd

Oct 2020 - May 2021 (7 months)

Provided remote administrative support including managing the company email inboxes and coordinating the CEO’s calendar, meetings, and travel arrangements. Prepared quotations, organized deliveries, and scheduled internal and client meetings across multiple time zones while recording and distributing meeting notes.

Meeting Coordination Minute Taking Travel Coordination Delivery Coordination