Victoria Herrera

I’m a customer-focused professional with experience in insurance verification, dental office operations, and remote customer service support. I’m skilled at handling patient accounts, scheduling, insurance claims, and maintaining professional communication in fast-paced environments.

As a Lead Dental Assistant / Insurance Coordinator, I verified dental insurance benefits and explained coverage to patients. I handle patient scheduling, billing support, customer service inquiries, and communications with insurance companies for claims and pre-authorizations.

I also provide remote customer service support, resolving billing concerns, appointment requests, and account questions through phone and email. I manage high call volumes while documenting interactions accurately and efficiently.

What drives me is delivering excellent service both in-office and remotely. I maintain accurate patient records by following HIPAA guidelines and support office workflow improvements through careful multitasking and problem solving.