Denise Bradley
@denisebradley
I resolve complex customer inquiries and improve guest experiences across retail, restoration, and healthcare.
United StatesWhat I'm looking for
At Duluth Trading Company, I achieve a 95% first-contact resolution rate, resolve billing disputes exceeding $50K, and streamline account updates to reduce handling time by two minutes.
I've also maintained 99% accuracy across 15,000+ client records at Jenkins Restoration Services, earned a 99.3% satisfaction rate across 3,000+ surveys, and scheduled 5,000+ appointments at Quality Healthcare. I bring more than six years of customer service experience, with strengths in conflict resolution, patient relations, training, scheduling, and timely inquiry resolution.
Experience
Work history, roles, and key accomplishments
Achieved 95% first-contact resolution rate, ensuring positive guest interactions and loyalty. Resolved billing disputes totaling $50K+ for 300+ customers, demonstrating expertise in de-escalating situations.
Education
Degrees, certifications, and relevant coursework
Troy University
Bachelor's Degree, Psychology
Bachelor's Degree in Psychology from Troy University.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Job categories
Interested in hiring Denise?
You can contact Denise and 90k+ other talented remote workers on Himalayas.
Message DeniseGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
