Denise Barnes

Deliver prompt and accurate information and service to policyholders and agents for Personal Lines products and programs. Resolve policy-related issues independently and escalate complex cases as necessary to ensure efficient problem-solving.

Managed appointment scheduling and provided detailed information about available services, ensuring efficient communication with clients. Presented and promoted additional service opportunities to enhance client satisfaction and business growth.

Provided technical support and facilitated enrollment for energy conservation programs, ensuring seamless customer experiences. Resolved customer complaints effectively and processed orders while coordinating logistics meetings.

Managed the onboarding process for carriers and shippers, ensuring seamless integration and effective communication of load status. Facilitated payment processes and compiled workflow reports for senior management.

Selected and packed items for delivery using company-provided devices, ensuring accuracy and efficiency. Addressed and fulfilled customer replacement requests to maintain service satisfaction.

Delivered dining room service across breakfast, lunch, and dinner for senior residents, ensuring a welcoming restaurant-like atmosphere. Adhered to strict dietary restrictions and managed meal service coordination among staff.

Provided comprehensive client support by resolving inquiries through phone and email, effectively diagnosing and addressing complex software issues. Assisted in custom report building and managed the creation and processing of health insurance claims.

Completed a program in Network Engineering at OmniTech Institute in 2014.

Completed a program in Computer Science at Morris Brown College in 1999.