Krystal Ambersley

I am an adaptable and empathetic insurance professional with a passion for learning and delivering high-quality client experiences. My extensive knowledge of Medicare and related plans allows me to gather and define system requirements effectively while supporting complex enrollment processes. I pride myself on being an active listener and approachable team player, which helps put clients at ease and fosters collaboration across functions.

Throughout my career, I have demonstrated strong analytical and problem-solving skills, particularly in my role as a Benefit Advisor at Alight Solutions LLC. There, I assisted Medicare-eligible retirees in selecting products and services, educated members on Medicare benefits, and facilitated training classes for new hires. My commitment to following HIPAA guidelines ensures that I protect client and employee privacy while delivering exceptional service.

In previous positions, such as a Client Services Analyst at athenahealth, I honed my troubleshooting abilities by assisting healthcare providers with various claims issues. My experience as a Licensed Insurance Agent further solidified my understanding of health insurance options and compliance with regulations. I am dedicated to continuous improvement and consistently contribute to enhancing processes and team performance.