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Denecia Miller

@deneciamiller

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Strategic and results-driven Project Manager with diverse operational expertise.

United States

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What I'm looking for

I am seeking a role that fosters collaboration, encourages innovation, and offers opportunities for professional growth.

I am a strategic and results-driven Project Manager with a diverse background in operations management, team leadership, and business development. Currently, I serve as the Director of Undergraduate Denecia Studies at Duke University, where I lead a team of Teaching Fellows, Dean Assistants, and other staff members. My role involves providing student advising, class scheduling, and coordinating academic programs, ensuring a seamless educational experience for all students.

Previously, I worked as a Project Manager at Conservice Utility Experts, where I secured contracts and established partnerships across the U.S. and Canada. My experience also includes founding Hun-Nee Halo, LLC, where I designed a customer-focused business website using C++, significantly enhancing user engagement. My tenure at PRA Group as a Senior Account Executive honed my skills in managing collections and recovery of nonperforming loans, further solidifying my expertise in financial accountability and operational efficiency.

Experience

Work history, roles, and key accomplishments

Current

Director of Undergraduate Studies

Current

Duke University

Jan 2022 - Present (3 years 5 months)

Led a diverse team including Teaching Fellows and Ambassadors, providing student advising and academic program coordination. Managed faculty budgets and executed major events, ensuring financial accountability and effective operations.

Team Leadership Student Advisement Budget Management Event Planning Operations Management Project Management Communication Strategic Planning

Current

CEO & Founder

Current

Hun-Nee Halo, LLC

Jan 2021 - Present (4 years 5 months)

Founded a customer-focused business, designing a website using C++. Led a project team to increase client base and capital by 30%, establishing strong community partnerships.

Business Development Team Leadership Project Management Community Engagement Strategic Planning Customer Experience

Project Manager

Conservice Utility Experts

Feb 2021 - Jan 2022 (11 months)

Secured contracts and served as the billing liaison for military clients. Analyzed billing data for accurate calculations and ensured timely billing cycles, enhancing client relations across the U.S. and Canada.

Contract Negotiation Data Analysis Communication Project Management Customer Service

Director of Operations

Rush Innovation

Oct 2016 - Jan 2019 (2 years 3 months)

Implemented strategic growth plans and managed a team of 33 professionals, improving customer satisfaction and sales. Focused on reducing turnover rates through effective leadership.

Operations Management Team Leadership Strategic Planning Customer Satisfaction Sales Growth Process Improvement Budget Management Project Management

Senior Account Executive

PRA Group

Sep 2018 - Jan 2021 (2 years 4 months)

Managed collections and recovery of nonperforming loans, securing capital for financial institutions. Developed customer-focused strategies to enhance user experience through effective project execution.

Collections Strategies Financial Analysis Customer Service Project Management Strategic Planning Communication

Education

Degrees, certifications, and relevant coursework

North Carolina A&T State University

Bachelor of Science, Graphic Communication Technology

2012 - 2016

Bachelor of Science in Graphic Communication Technology with a minor concentration in Information Technology. Developed skills in graphic design, communication strategies, and technology applications.