Dena McQueen

Managed scheduling and communication for blood donors across multiple locations. Handled a high volume of calls while maintaining accuracy in donor records and appointment systems.

Boosted client satisfaction through proactive issue resolution and relationship management, achieving a 99% positive rating. Led a team of five, enhancing productivity by 25% through targeted coaching and performance improvement strategies.

Increased sales by 12% through the implementation of strategic visual merchandising and promotional initiatives. Reduced staff turnover by 15% by mentoring new hires and fostering a supportive work culture.

Increased engagement by 30% through tailored programs and initiatives, providing support and guidance to youth. Facilitated conflict resolution, creating a supportive environment and enhancing community relations.

Delivered responsive customer support during peak season and crisis events in a high-volume, remote call center environment. Handled complex issues via multiple platforms including voice, chat, & email to provide resolutions in fast-paced situations.

Achieved a 15% increase in sales by optimizing store operations and implementing cost-saving measures. Spearheaded cross-functional projects, achieving a 10% reduction in operational costs.

Surpassed sales targets by 20% through impactful store displays and customer-focused selling strategies. Improved customer satisfaction by 22% through hands-on leadership and employee training initiatives.

Reduced inventory discrepancies by 15% through improved stock management and tracking systems. Increased repeat business by enhancing customer experience and implementing loyalty programs.

Completed high school education, gaining foundational knowledge and skills across various subjects. Developed strong communication and organizational abilities through coursework and extracurricular activities.