Open to opportunities

Esther Kori

@estherkori

Message

I resolve customer issues across phone and email while improving response times and satisfaction.

Nigeria

Message

What I'm looking for

I'm looking for a customer support role where I can resolve customer issues, provide technical and service support, collaborate across teams, and help improve response times and customer satisfaction.

I'm currently supporting customers at Diallog Telecommunications, resolving billing, service, and technical issues through phone and email while managing tickets against SLA targets.

I've maintained email response times under one hour, contributing to a 25% increase in customer satisfaction ratings. I also streamline troubleshooting steps to support strong first-call resolution and lower handling times.

At Human Capital Partners, I combined front-desk customer support with administrative coordination, executive assistance, onboarding support, website updates, meeting minutes, and staff scheduling. Earlier at Revocube Technologies, I handled online-order issues involving payments, refunds, and purchases, and registered and attended to more than 8,000 applications for a newly launched product within five months.

I bring over three years of customer service experience, empathetic listening, clear communication, and practical experience using Zendesk, HubSpot, Bitrix24, Tawk.to, Microsoft Office, and Canva.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Specialist

Current

Diallog Telecommunications

Apr 2025 - Present (1 year 4 months)

Serve as a primary point of contact for customers via phone and email, delivering prompt, courteous, and effective support. Handle inbound and outbound calls to address inquiries, provide technical support, and resolve billing and service-related issues.

Customer Support Complaint Resolution Technical Support Zendesk Phone Support Email Support SLA Management Data Integrity

Front Desk / Customer Support Officer

Human Capital Partners

Jun 2021 - Mar 2024 (2 years 9 months)

Responsible for handling front desk and administration duties, including welcoming guests, answering phones, handling public inquiries, sorting and distributing mails. Monitors the company's website for updates and makes corrections where necessary.

Customer Support Administrative Support Social Media Digital Marketing Onboarding Training Support Event Coordination

Customer Service Representative

Revocube Technologies

Jan 2019 - Jun 2020 (1 year 5 months)

Work within the customer service team to attend to enquiries and resolve problems for clients related to online orders. Respond to customer emails and telephone calls to resolve problems such as wrong pin/form purchase, payments and refunds.

Customer Support Email Support Phone Support problem resolution Administrative Support Lead Management Content Development social media engagement Project Coordination

Client Relations/Administrative Assistant

Poise Nigeria

Apr 2018 - Oct 2018 (6 months)

Ensured that all telephone calls are answered promptly and customer queries, requests and complaints were resolved. Sent emails to clients to answer enquiries and took ownership of all calls and queries answered.

Client Relations Administrative Support Office Operations Travel Coordination Procurement Stock Management Reporting