Dekijah Stegall
@dekijahstegall
I support Medicaid members and customers through remote service, claims, orders, and account resolution.
United StatesWhat I'm looking for
At ResultsCX, I support Centene and Meridian Medicaid members with plans, medications, costs, account issues, and grievances through inbound and outbound calls.
I've also processed customer orders at Comcast and handled claims processing, account setup, troubleshooting, and research at Teletech across email, chat, phone, and multiple software systems.
My background includes leading store teams, scheduling, cash management, payroll, inventory, and daily operations. I'm pursuing psychology with an education minor while bringing strong communication, customer service, data entry, and remote-work skills.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
ResultsCX
Sep 2023 - Present (2 years 11 months)
Handle inbound and outbound calls for Centene, focusing on Medicaid Part D, assisting members with plans, medications, costs, account issues, and grievances. Provide support for Meridian Medicaid members with exceptional customer service in a remote setting.
Education
Degrees, certifications, and relevant coursework
University of Arkansas at Little Rock
Bachelor of Arts, Psychology
2016 -
Activities and societies: Chancellor's Leadership Corps Scholarship Award from Fall 2016 to Summer 2017.
Pursuing a Bachelor's degree in Psychology with a minor in Education through the online program. Currently at junior level.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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