Bernauja Reed
@bernaujareed
Dedicated customer service representative with over 7 years of experience.
ZimbabweWhat I'm looking for
I am a dedicated and highly experienced Customer Service Representative with over 7 years of remote work experience. My expertise lies in multitasking across various software platforms, resolving customer inquiries with professionalism, and handling sensitive information with care. I have a proven ability to provide excellent support in fast-paced environments while maintaining a positive customer experience.
In my recent role at Concentrix, I provided customer support via phone and email for a variety of service issues, assisting in troubleshooting and resolving customer concerns with efficiency and care. My previous experience at Sedgwick involved helping customers submit claims, where I utilized multiple software systems to process and track claim information, delivering high-quality service while navigating complex customer needs.
I am now seeking a work-from-home position where I can continue to provide top-tier customer service and contribute positively to a remote team environment.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Concentrix
Jul 2023 - Jan 2024 (6 months)
Provided customer support via phone and email for various service issues, assisting in troubleshooting and resolving customer concerns efficiently while maintaining accurate records of interactions.
Customer Service Agent
Sedgwick
Nov 2020 - Nov 2023 (2 years 11 months)
Assisted customers in submitting claims including Auto Liability, General Liability, Workers' Compensation, and Short-Term Disability, utilizing multiple software systems to process and track claim information.
Customer Service Representative
ACT Technology
Jan 2018 - Nov 2023 (5 years 10 months)
Helped customers check their balances for unemployment benefits, providing clear assistance while maintaining professionalism and empathy in a remote team environment.
Cashier
Neighborhood Walmart
Jan 2016 - Jan 2018 (2 years)
Checked out customers efficiently, handled payments, bagged groceries, and ensured a positive shopping experience while maintaining a clean and organized workstation.
Education
Degrees, certifications, and relevant coursework
Heartland Homeschool
High School Diploma, General Studies
2011 - 2015
Graduated early with a high school diploma, demonstrating strong dedication and commitment to education while balancing various responsibilities.
Tech stack
Software and tools used professionally
Availability
Location
ZimbabweAuthorized to work in
Job categories
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