osasumwen Omorogbe

I'm currently supporting members and providers at Centene through inbound and outbound calls, Medicare benefit education, medical claims review, prior authorizations, and provider searches.

I use CRM software to document interactions, follow up efficiently, update accounts, and collaborate across departments to resolve complex customer concerns. I also explain billing procedures, processed payments, and available payment options.

Previously at Equiniti, I handled high-volume shareholder calls, maintained call control, resolved concerns, and consistently met call speed, accuracy, and volume benchmarks.

I bring a calm, professional approach to stressful situations, including diffusing tense conversations. I'm committed to sharing knowledge and best practices that improve customer service and team performance.