Open to opportunities

Deja Fuller

@dejafuller

Customer-focused professional pursuing a full-time receptionist role, bringing empathetic communication and high-volume support experience.

United States

Message

What I'm looking for

I’m looking for a full-time receptionist role where I can use my communication, empathy, and high-volume customer support experience to keep guests and callers informed, contribute to growth, and stay aligned with a professional team.

I’m a customer-focused professional who enjoys greeting people warmly, listening closely, and using empathy to understand what they need. In fast-paced environments, I stay calm while building rapport and providing clear, professional support.

I’ve supported customers across multiple roles, maintaining strong product knowledge, confidentiality, and accurate documentation in the appropriate systems. I’m comfortable managing high call volumes and responding through emails and SMS, including outbound calling and objection handling to keep conversations moving forward.

Most recently, I’ve worked in residential mortgage support—originate and close loans, maintain compliance with regulations, and manage the loan process from application to closing while building long-term client relationships. I’m now focused on bringing that same reliability, communication strength, and drive for growth to a full-time Receptionist position.

Experience

Work history, roles, and key accomplishments

Residential Loan Processor

Dynagen Lending

Apr 2025 - Jul 2025 (3 months)

Originated and closed residential mortgage loans while maintaining compliance with applicable regulations. Built client relationships and managed the loan process from application through closing.

Residential Mortgages Loan Processing Regulatory Compliance Client Relationship Management Documentation Communication Risk Policy Adherence

Outbound Customer Service

Advanced Customer Service

Aug 2023 - Nov 2024 (1 year 3 months)

Helped customers through outbound calling regarding DTE and handled customer inquiries by phone. Averaged 100–140 calls per day while maintaining a customer-focused approach.

Outbound Calling Customer Outreach Phone Communication Customer Service DTE Inquiries

Customer Service Specialist

Eteam

Mar 2021 - Mar 2022 (1 year)

Provided customer service support and used Microsoft Office tools including Word, Excel, Outlook, and Teams. Maintained a typing speed of at least 40 WPM and supported normal business hours with occasional weekend availability.

Customer Service Microsoft Word Microsoft Excel Outlook Microsoft Teams Typing Speed Time Management

Loan Customer Service Agent

Intercontinental Capital Group

Mar 2020 - Apr 2020 (1 month)

Managed a high volume of customer calls, emails, and SMS to support the sales pipeline of prospects. Pre-screened potential borrowers, established rapport, handled objections, and transferred interested consumers to loan officers.

Objection Handling Sales Support

Customer Service Agent

S&P Data

Aug 2019 - Jan 2020 (5 months)

Provided quality customer service by applying product knowledge, maintaining confidentiality, and documenting interactions in the appropriate systems. Used training and ongoing coaching to continuously improve service and support sales/performance.

Customer Service Product Knowledge Confidentiality Case Documentation Training Communication Service Excellence

Customer Service Agent

Concentrix

Aug 2018 - Jan 2019 (5 months)

Greeted customers in a courteous, friendly, and professional manner while listening to needs and concerns with empathy. Maintained basic product/service knowledge and documented interactions to support customer satisfaction and performance goals.

Customer Service Empathy Product Knowledge Confidentiality Documentation