JO
Open to opportunities

Jennifer Okereke

@jenniferokereke

Reliable detailed oriented professional with 5 years of customer service experience.

Nigeria

What I'm looking for

I am seeking opportunities in a dynamic environment that values customer satisfaction and offers growth potential.

I am a performance-driven professional with over five years of experience in sales and customer service. My track record speaks for itself, as I have consistently met and exceeded sales quotas while building and maintaining strong relationships with clients. My persuasive communication skills and consultative selling approach have enabled me to identify opportunities and convert leads into loyal customers.

Throughout my career, I have successfully acquired over 50 new clients through strategic upselling and referral bonuses, significantly boosting company revenue. I pride myself on my ability to streamline operational processes, ensuring exceptional customer experiences and maintaining a 98%+ customer satisfaction rating. My expertise in CRM tools and software, coupled with my strong organizational and time management skills, allows me to manage customer accounts effectively and deliver prompt resolutions to any issues that arise.

Experience

Work history, roles, and key accomplishments

OH
Current

Call Center Agent

Offer Heroes

Jun 2022 - Jan 2025 (2 years 7 months)

As a Call Center Agent, I initiated proactive outreach to potential property sellers, employing effective communication skills to qualify leads for home-buying services. I consistently achieved a daily quota of transferred calls, maintained meticulous records using advanced CRM systems, and built positive relationships with potential customers.

RR

Customer Support Representative

Rent-to-Own Resources

Oct 2020 - May 2022 (1 year 7 months)

In my role as a Customer Support Representative, I conducted inbound and outbound calls to engage potential customers interested in rent-to-own homes. I provided exceptional customer service, maintained accurate records in CRM systems, and introduced new offers to drive customer engagement.

Education

Degrees, certifications, and relevant coursework

Jennifer hasn't added their education

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Tech stack

Software and tools used professionally

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Jennifer Okereke - Call Center Agent - Offer Heroes | Himalayas