Jennifer Okereke
@jenniferokereke
Reliable detailed oriented professional with 5 years of customer service experience.
What I'm looking for
I am a performance-driven professional with over five years of experience in sales and customer service. My track record speaks for itself, as I have consistently met and exceeded sales quotas while building and maintaining strong relationships with clients. My persuasive communication skills and consultative selling approach have enabled me to identify opportunities and convert leads into loyal customers.
Throughout my career, I have successfully acquired over 50 new clients through strategic upselling and referral bonuses, significantly boosting company revenue. I pride myself on my ability to streamline operational processes, ensuring exceptional customer experiences and maintaining a 98%+ customer satisfaction rating. My expertise in CRM tools and software, coupled with my strong organizational and time management skills, allows me to manage customer accounts effectively and deliver prompt resolutions to any issues that arise.
Experience
Work history, roles, and key accomplishments
Call Center Agent
Offer Heroes
Jun 2022 - Jan 2025 (2 years 7 months)
As a Call Center Agent, I initiated proactive outreach to potential property sellers, employing effective communication skills to qualify leads for home-buying services. I consistently achieved a daily quota of transferred calls, maintained meticulous records using advanced CRM systems, and built positive relationships with potential customers.
Customer Support Representative
Rent-to-Own Resources
Oct 2020 - May 2022 (1 year 7 months)
In my role as a Customer Support Representative, I conducted inbound and outbound calls to engage potential customers interested in rent-to-own homes. I provided exceptional customer service, maintained accurate records in CRM systems, and introduced new offers to drive customer engagement.
Sales Support Representative
Active Code Hub
Sep 2018 - Mar 2020 (1 year 6 months)
As a Sales Support Representative, I developed and implemented sales strategies, maintained a thorough understanding of forex markets, and coordinated with the trading desk for seamless transactions. I successfully managed client interactions and utilized various tools to enhance lead generation efforts.
Education
Degrees, certifications, and relevant coursework
Jennifer hasn't added their education
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