Looking for a job

Deise Lino

@deiseoliveira

Bilingual Administrative & Virtual Assistant | C1 English | US/UK client experience | Admin, CRM, data & customer support

Brazil

Message

What I'm looking for

I’m seeking remote Administrative or Virtual Support roles in international companies.

I’m a bilingual administrative professional from Brazil with experience across healthcare, international services, customer support, and high-volume administrative environments.

Throughout my career, I’ve developed strong skills in administrative support, documentation, data entry, records management, CRM systems, scheduling, customer communication, and handling sensitive information with accuracy and confidentiality.

I have professional experience supporting clients from the U.S. and U.K. in English and Portuguese, including healthcare, insurance, finance, and technical support. In my previous roles, I worked with medical and financial information, reviewed documentation, maintained accurate records, and supported customers in high-pressure situations.

I also have a background in technology. I hold a degree in Systems Analysis and Development, and I’m currently pursuing a Bachelor’s degree in Business Administration. This combination has helped me become comfortable learning new systems, working with digital tools, and adapting to different processes.

I’m interested in remote opportunities in Administrative Support and Virtual Assistance, especially with international companies where I can use my English and continue developing professionally.

I’m organized, detail-oriented, adaptable, and a quick learner. I enjoy roles where I can help keep processes organized, communicate warmly and clearly with customers and teams, and make sure tasks are completed accurately and on time.

Experience

Work history, roles, and key accomplishments

Medical Accounts Auditor Assistant

Rede D'or

May 2026 - Sep 2026 (4 months)

Audited hospital billing records for accuracy, completeness, and compliance. Reviewed complex accounts for discrepancies, worked with detailed documentation in a high-volume environment, and processed 25+ sensitive medical documents daily while maintaining accuracy and confidentiality.

Billing Audit Data Entry Attention To Detail Confidentiality Documentation Excel

Bilingual Administrative Assistant

VFS Global

Jan 2026 - Feb 2026 (1 month)

Managed and reviewed visa documentation, ensuring accurate data entry and handling sensitive information. Assisted applicants with documentation and status updates, processed high volumes of records, and maintained CRM and Excel records to support back-office operations.

Data Entry CRM Excel Documentation Customer Support Confidentiality Administrative Support Document Management Data Management

Bilingual Interpreter

Teleperformance

Jan 2025 - Jun 2025 (5 months)

Provided real-time English-Portuguese interpretation for U.S. and U.K. clients across healthcare, insurance, finance, and technical support. Handled sensitive medical and financial information confidentially and communicated clearly with diverse clients in high-pressure situations.

Interpretation English Portuguese Healthcare Finance Confidentiality Communication Skills Customer Support Active Listening Compliance Problem Solving

Customer Service Representative II

Fleury Healthcare and Medical Services

Apr 2024 - Sep 2024 (5 months)

Managed customer-facing administrative processes, including registration, documentation, and data entry. Maintained accurate patient records and data quality while handling sensitive information. Performed daily financial closing and reporting with attention to detail.

Customer Service Data Entry Documentation Financial Reporting Attention To Detail CRM Systems CRM

Medical Receptionist

Brazil Hospital and Maternity Center

Aug 2021 - Nov 2022 (1 year 3 months)

Managed front-desk operations and assisted 30+ customers daily in a high-pressure healthcare environment. Maintained accurate patient records and entered data in Excel while handling sensitive personal information with discretion, accuracy, and attention to detail.

Frontdesk Customer Service Data Entry Excel Confidentiality Customer Support Administrative Support Records Management Patient Registration Confidential Document Handling

Education

Degrees, certifications, and relevant coursework

Uninter University

Bachelor's Degree, Business Administration

2026 -

Grade: N/A

Activities and societies: Currently pursuing

Currently pursuing a Bachelor's Degree in Business Administration, expected to complete in 2030.

Estácio University

Associate Degree, Systems Analysis and Development

2023 - 2025

Grade: Notable academic performance

Activities and societies: Academic projects in systems analysis, software development, databases, and technology.

Completed an Associate Degree in Systems Analysis and Development from 2023 to 2025, focusing on programming logic, process analysis, data organization, and the use of technological tools.

Developed analytical thinking, problem-solving skills, and a high capacity for learning and operating new systems.