I'm looking for an administrative assistant role on a 5x2 schedule where I can use my 7 years of healthcare operations experience. I'm strong in managing workflows and deadlines, keeping accurate records, resolving pending issues with providers, and communicating clearly. I'm also building skills in process management. Advanced English.
Looking for a job
Fernanda de Melo
@fernandademelo
Healthcare customer service representative at Assim Saúde, authorizing appointments, exams, therapies, and hospitalizations.
BrazilWhat I'm looking for
At Assim Saúde, I analyze and authorize hospitalizations, appointments, exams, and therapies in line with internal policies and ANS regulations.
I assist members and providers by phone and email, and open and follow up on cases involving complaints and contractual issues within established deadlines.
I also support providers through the web portal and extract case and protocol reports.
Earlier, as an Internal Communications Intern at Receita Federal, I supported corporate initiatives and events, along with the team's administrative routines. I hold a Bachelor's Degree in Journalism and completed certifications in process modeling, process management, and business communication.
Experience
Work history, roles, and key accomplishments
AS
Current
Call Center Representative
Assim Saúde
Jan 2019 - Present (7 years 9 months)
Analyzed and authorized hospitalizations, appointments, exams, and therapies in accordance with internal policies and ANS regulations. Assisted members and providers by email and phone, opened and followed up on cases, and supported providers through the web portal.
RF
Internal Communications Intern
Receita Federal
Jan 2017 - Dec 2018 (1 year 11 months)
Supported the execution of corporate initiatives and events, as well as the team's administrative routines.
Education
Degrees, certifications, and relevant coursework
Federal University of Viçosa (UFV)
Certification, Process Modeling
Certification in Process Modeling with Bizagi from the Federal University of Viçosa, completed in 2026.
Enap – National School of Public Administration
Certification, Process Management
Certification in Process Management from Enap – National School of Public Administration, completed in 2026.
Fundação Bradesco
Certification, Business Communication
Certification in Business Communication from Fundação Bradesco, completed in 2023.
Universidade Veiga de Almeida
Bachelor's Degree, Journalism
Bachelor's degree in Journalism from Universidade Veiga de Almeida, completed in 2018.
LS
Lumini Digital Design School
Technical Course, Graphic Design
Technical course in Graphic Design from Lumini Digital Design School, completed in 2018.
Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
BrazilAuthorized to work in
Salary expectations
50k+ BRL
Interested in hiring Fernanda?
You can contact Fernanda and 90k+ other talented remote workers on Himalayas.
Message FernandaGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
