Open to opportunities

Mileny Almeida

@milenyalmeida

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Psychology student and administrative professional skilled in customer support and operations.

Brazil

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What I'm looking for

I’m seeking remote administrative or customer-success roles with clear processes, collaborative culture, and opportunities to improve workflows and support clients.

I am a Psychology undergraduate with hands-on administrative and customer support experience, focused on delivering efficient client service and process improvements. I bring strong organization, communication, and ethical practice to every role.

In my recent role as Administrative Assistant III at Alliex Transportes, I provided personalized service to key accounts, monitored performance metrics, and implemented process improvements while managing spreadsheets and invoices.

Previously, I supported front-desk operations and appointment coordination at Urbitec and managed multi-platform scheduling and document organization at SP Implantes. I am proficient with Microsoft Excel, Word, PowerPoint, Google Calendar, and PABX systems.

I am seeking remote opportunities in administrative support, virtual assistance, or customer success where I can apply my proactive, client-focused approach and grow professionally while contributing to efficient operations.

Experience

Work history, roles, and key accomplishments

Administrative Assistant III

Alliex Transportes

Oct 2022 - Mar 2025 (2 years 5 months)

Provided personalized customer service to key A-curve clients, monitored performance to identify process improvements, managed spreadsheets and supervised administrative processes including invoice verification.

Customer Service Spreadsheets Process Improvement Office Management Microsoft Excel Scheduling Client Communication

Administrative Apprentice

Urbitec

Jan 2021 - Dec 2022 (1 year 11 months)

Provided front-desk support and customer assistance, organized contracts, emails and schedules, operated PABX system and coordinated appointments to improve office efficiency.

Scheduling Document Management Office Administration Client Communication

Commercial Receptionist

SP Implantes

Jan 2022 - Present (3 years 8 months)

Managed multi-platform scheduling and appointments, organized documents and filing systems, and assisted with administrative tasks and customer support to maintain smooth clinic operations.

Scheduling Appointment Management Customer Support Multiplatform Coordination Office Administration Client Communication