AMANDA FERREIRA

I am a highly communicative and organized professional with over four years of experience in customer-facing and administrative roles. My proven ability to handle client interactions via email, phone, and chat with professionalism and empathy sets me apart. I am fluent in English and Portuguese, and I excel in data entry, CRM tools, scheduling, and managing customer inquiries in a remote setting.

In my recent role as an Executive Assistant at Financial Nouns, I managed client-facing email communications and scheduled meetings across time zones. I provided prompt and clear answers to inquiries while maintaining positive relationships with partners. My experience as an Administrative Assistant at CASSI allowed me to handle confidential client files and resolve internal and external queries efficiently, supporting health-related customer needs with professionalism and accuracy.

Additionally, I served as a Social Media Manager for Growme Academy, where I interacted with online audiences and managed campaigns. My technical skills include proficiency in Google Workspace, Microsoft Office, and various CRM systems, complemented by strong soft skills such as empathy, multitasking, and problem-solving.