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Open to opportunities

Deidre Hyatt

@deidrehyatt

Detail-oriented professional with expertise in customer service and claims processing.

United States
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What I'm looking for

I am looking for a role that values teamwork and offers opportunities for professional growth.

I am a motivated and detail-oriented professional with over three years of experience in customer service, medical claims processing, and administrative support. My proven ability to resolve complex inquiries and maintain high accuracy has allowed me to deliver excellent service in high-volume environments. I pride myself on being a strong communicator with a consistent track record of meeting performance goals and collaborating effectively with team members.

In my recent role as a Medical Claims Processor at Mary Kraft Staffing, I ensured that all coding and claims were compliant with payer guidelines and industry standards. I generated and submitted accurate claims, validating key details to maintain 100% quality while exceeding productivity benchmarks. My experience spans various roles in retail, healthcare, and call center environments, showcasing my adaptability and commitment to quality and continuous improvement.

I am passionate about providing exceptional customer service and am dedicated to fostering positive relationships with clients and colleagues alike. I am eager to bring my skills and experience to a new opportunity where I can contribute to a team focused on excellence and growth.

Experience

Work history, roles, and key accomplishments

SH

Customer Service Representative

ShopHQ

Jun 2021 - Sep 2021 (3 months)

Handled billing inquiries, product knowledge support, and order placements for new and existing customers. Assisted in tracking shipments and resolving service issues to improve customer satisfaction and retention. Met daily and weekly performance goals in a fast-paced environment.

AH

Personal Care Assistant

Asian American Home-care

May 2019 - Jul 2019 (2 months)

Supported clients with daily living activities including hygiene, meals, and medication reminders. Maintained a safe and positive environment, focused on encouraging client independence and well-being.

AS

Call Center Representative

APAC Services

Aug 2014 - Mar 2015 (7 months)

Responded to customer inquiries, provided billing support, and offered Tier 1 technical assistance. Conducted follow-ups to ensure complete issue resolution and customer satisfaction.

SC

Cashier & Member Services Associate

Sam's Club

Mar 2012 - Apr 2013 (1 year 1 month)

Assisted members with account inquiries, processed returns, and promoted credit products and membership upgrades. Consistently exceeded sales goals and delivered exceptional service.

Education

Degrees, certifications, and relevant coursework

RS

Rosemount High School

High School Diploma, General Studies

Completed high school education, earning a diploma in June 2011. Focused on foundational subjects to prepare for future academic and professional pursuits.

Tech stack

Software and tools used professionally

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Deidre Hyatt - Medical Claims Processor - Mary Kraft Staffing | Himalayas