Deidre Hyatt
@deidrehyatt
Detail-oriented professional with expertise in customer service and claims processing.
What I'm looking for
I am a motivated and detail-oriented professional with over three years of experience in customer service, medical claims processing, and administrative support. My proven ability to resolve complex inquiries and maintain high accuracy has allowed me to deliver excellent service in high-volume environments. I pride myself on being a strong communicator with a consistent track record of meeting performance goals and collaborating effectively with team members.
In my recent role as a Medical Claims Processor at Mary Kraft Staffing, I ensured that all coding and claims were compliant with payer guidelines and industry standards. I generated and submitted accurate claims, validating key details to maintain 100% quality while exceeding productivity benchmarks. My experience spans various roles in retail, healthcare, and call center environments, showcasing my adaptability and commitment to quality and continuous improvement.
I am passionate about providing exceptional customer service and am dedicated to fostering positive relationships with clients and colleagues alike. I am eager to bring my skills and experience to a new opportunity where I can contribute to a team focused on excellence and growth.
Experience
Work history, roles, and key accomplishments
Medical Claims Processor
Mary Kraft Staffing
Jul 2022 - Dec 2024 (2 years 5 months)
Ensured all coding and claims complied with payer guidelines and regulatory requirements. Generated and submitted accurate electronic and paper claims, validating key details for timely processing. Collaborated with Subject Matter Experts to maintain 100% quality and exceed productivity benchmarks.
Customer Service Representative
ShopHQ
Jun 2021 - Sep 2021 (3 months)
Handled billing inquiries, product knowledge support, and order placements for new and existing customers. Assisted in tracking shipments and resolving service issues to improve customer satisfaction and retention. Met daily and weekly performance goals in a fast-paced environment.
Clinical Processor
LabCorp
Mar 2020 - Aug 2020 (5 months)
Processed and prepared specimens for laboratory testing, including unboxing, aliquoting, and data entry. Ensured accurate documentation and timely delivery of samples for further analysis. Worked closely with team members to meet processing deadlines and maintain workflow.
Personal Care Assistant
Asian American Home-care
May 2019 - Jul 2019 (2 months)
Supported clients with daily living activities including hygiene, meals, and medication reminders. Maintained a safe and positive environment, focused on encouraging client independence and well-being.
Call Center Representative
Comcast
Jul 2015 - Mar 2016 (8 months)
Resolved customer concerns, retained accounts, and promoted Comcast products including X1 equipment. Handled high-stress calls with professionalism, empathy, and efficiency. Consistently met retention and satisfaction targets in a high-volume setting.
Call Center Representative
APAC Services
Aug 2014 - Mar 2015 (7 months)
Responded to customer inquiries, provided billing support, and offered Tier 1 technical assistance. Conducted follow-ups to ensure complete issue resolution and customer satisfaction.
Cashier & Member Services Associate
Sam's Club
Mar 2012 - Apr 2013 (1 year 1 month)
Assisted members with account inquiries, processed returns, and promoted credit products and membership upgrades. Consistently exceeded sales goals and delivered exceptional service.
Sales Associate
Guess Accessories
Jul 2011 - Jan 2012 (6 months)
Delivered personalized customer service while achieving daily sales targets. Maintained merchandise displays and stayed up-to-date on product trends.
Education
Degrees, certifications, and relevant coursework
Rosemount High School
High School Diploma, General Studies
Completed high school education, earning a diploma in June 2011. Focused on foundational subjects to prepare for future academic and professional pursuits.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Interested in hiring Deidre ?
You can contact Deidre and 90k+ other talented remote workers on Himalayas.
Message DeidreFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
