Deidre Hyatt

Ensured all coding and claims complied with payer guidelines and regulatory requirements. Generated and submitted accurate electronic and paper claims, validating key details for timely processing. Collaborated with Subject Matter Experts to maintain 100% quality and exceed productivity benchmarks.

Handled billing inquiries, product knowledge support, and order placements for new and existing customers. Assisted in tracking shipments and resolving service issues to improve customer satisfaction and retention. Met daily and weekly performance goals in a fast-paced environment.

Processed and prepared specimens for laboratory testing, including unboxing, aliquoting, and data entry. Ensured accurate documentation and timely delivery of samples for further analysis. Worked closely with team members to meet processing deadlines and maintain workflow.

Supported clients with daily living activities including hygiene, meals, and medication reminders. Maintained a safe and positive environment, focused on encouraging client independence and well-being.

Resolved customer concerns, retained accounts, and promoted Comcast products including X1 equipment. Handled high-stress calls with professionalism, empathy, and efficiency. Consistently met retention and satisfaction targets in a high-volume setting.

Responded to customer inquiries, provided billing support, and offered Tier 1 technical assistance. Conducted follow-ups to ensure complete issue resolution and customer satisfaction.

Assisted members with account inquiries, processed returns, and promoted credit products and membership upgrades. Consistently exceeded sales goals and delivered exceptional service.

Delivered personalized customer service while achieving daily sales targets. Maintained merchandise displays and stayed up-to-date on product trends.

Completed high school education, earning a diploma in June 2011. Focused on foundational subjects to prepare for future academic and professional pursuits.