Kayla Bridwell
@kaylabridwell
Detail-oriented professional transitioning into medical billing and coding.
What I'm looking for
With over 5 years of experience in fast-paced service environments, I am a detail-oriented and customer-focused professional. My journey has equipped me with strong organizational skills and a keen attention to detail, which I am eager to apply in the field of medical billing and coding. Currently, I work as a Claims Representative at ElevanceHealth, where I analyze over 100 claims daily while maintaining a 95% quality rating. My ability to manage financial transactions and maintain accurate records has been pivotal in ensuring seamless patient interactions and efficient claims processing.
Throughout my career, I have developed exceptional multitasking abilities and strong communication skills. My previous roles, including Customer Service Representative at ZotecPartners and Store Manager at Papa John's International, have honed my problem-solving skills and ability to resolve customer inquiries effectively. I take pride in my capacity to train new employees and foster a collaborative work environment, ensuring that my team is equipped to deliver outstanding service. As I transition into the healthcare sector, I am excited to contribute my expertise in operations and support organizational success.
Experience
Work history, roles, and key accomplishments
Claims Representative Level 2
ElevanceHealth
Jan 2022 - Present (3 years 5 months)
Performed review and analysis on an average of 100+ claims per day, maintaining a 95% quality rating. Developed strong multitasking abilities by analyzing complex coding structures and ensuring compliance with government regulations.
Customer Service Representative
ZotecPartners
Feb 2022 - Sep 2022 (7 months)
Provided customer service in a fast-paced environment, resolving inquiries with a 98% satisfaction rate while ensuring compliance with company policies and federal regulations.
Shipping Specialist
RDYManufacturing
Aug 2021 - Feb 2022 (6 months)
Obtained and processed product orders, ensuring accuracy and completeness. Coordinated large shipments and resolved shipping issues to enhance customer satisfaction.
Store Manager
PapaJohn’sInternational
May 2015 - Aug 2021 (6 years 3 months)
Managed store operations, ensuring quality products and prompt customer service. Recruited and trained staff while optimizing scheduling and implementing cost-control strategies.
Education
Degrees, certifications, and relevant coursework
Kayla hasn't added their education
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Tech stack
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