Deep Chettri
@deepchettri
I retain VIP customers and build loyalty through personalized broadband, SIM, and TV service solutions.
IndiaWhat I'm looking for
I've supported VIP SKY UK customers at Firstsource, matching broadband, SIM, and TV packages to their needs and encouraging long-term service engagement.
I focus on customer retention, personalized support, and practical problem-solving. My work combines clear communication, client handling, strategic analysis, and team leadership.
I've also worked on a farmer-intermediary marketing challenge, gathering and processing data and using a website prototype to validate information.
Experience
Work history, roles, and key accomplishments
Customer Retention Executive
Firstsource
Jan 2023 - Feb 2024 (1 year 1 month)
Handled VIP customers, offering broadband, SIM, and TV service packages. Focused on long-term customer retention and satisfaction through personalized solutions and support.
Education
Degrees, certifications, and relevant coursework
St. Anthony’s College, Shillong
Bachelor of Commerce, Marketing
2019 - 2022
Pursued a Bachelor of Commerce with a focus on Marketing, developing strong analytical and communication skills.
St. Anthony's Higher Secondary School, Shillong
Higher Secondary Certificate, Commerce
2017 - 2019
Completed Intermediate in Commerce, building foundational knowledge in business and economics.
Queenie Secondary School, Shillong
Secondary School Leaving Certificate, General Studies
Completed Secondary School Leaving Certificate, establishing a strong academic foundation.
Digital Marketing Course
Certificate, Digital Marketing
2025 -
Completed a Digital Marketing course to enhance skills in modern marketing strategies and technologies.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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