Pragati Loomba

As a dedicated Customer Success Agent, I am passionate about fostering collaboration and driving innovation within teams. My experience at Rackspace Technology as a Retention Specialist has equipped me with the skills to build strong relationships with customers, ensuring their loyalty and satisfaction. I thrive on motivating team members and maximizing their potential to deliver exceptional results.

Throughout my career, I have successfully implemented up-selling and cross-selling strategies, contributing to revenue growth while maintaining high levels of customer satisfaction. My previous role at Amazon as a Customer Service Associate allowed me to develop resilience and adaptability, as I addressed complex customer complaints and collaborated with various departments to facilitate effective issue resolution. I am committed to continuous learning and improvement, always seeking new ways to enhance the customer experience.