Trusha Bagwe
@trushabagwe
I resolve complex customer issues and grow retention across global support channels.
IndiaWhat I'm looking for
I've supported global customers for American Express, 3G Hutchison, and JP Morgan Chase across phone, email, and chat.
At Firstsource Solutions, I resolved billing, account, and service concerns for American Express cardholders while meeting quality and service KPIs. I also contributed to call calibrations and process-improvement initiatives that supported consistent, high-quality service.
At Tech Mahindra, I combined customer support with handset sales, needs-based recommendations, insurance upselling, billing dispute resolution, and technical issue handling for 3G Hutchison customers.
Across more than 16 years in customer service, I've managed escalations, account support, collections, CRM workflows, and relationship management in fast-paced international environments. I bring a quality-focused, target-driven approach and have mentored new team members while exceeding quality targets.
Experience
Work history, roles, and key accomplishments
Lead Customer Service Representative
Aug 2022 - Nov 2025 (3 years 3 months)
Supported American Express cardholders through phone-based customer service, resolving billing, account, and service-related issues. Managed complex customer concerns while meeting quality and service KPIs.
Education
Degrees, certifications, and relevant coursework
University of Mumbai
Bachelor of Commerce, Commerce
Completed a Bachelor of Commerce degree from the University of Mumbai in 2006.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Job categories
Skills
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