SRSyed Rehan
@syedrehan
Senior Retention Specialist with expertise in customer service and sales.
IndiaWhat I'm looking for
I am a Senior Retention Specialist with over 5 years of experience in customer service, sales, and business development. My career has been marked by a strong focus on reducing customer churn and enhancing satisfaction, achieving a remarkable 20% boost in customer satisfaction and generating significant revenue growth of $50,370 quarterly. I leverage advanced CRM tools and data analytics to drive customer loyalty and streamline operations, ensuring that businesses not only meet but exceed their revenue goals.
In my current role at VCC India Private Limited, I have successfully implemented strategies that reduced churn by 25% through proactive client engagement and innovative loyalty programs. My ability to design effective retention campaigns has contributed to a 15% revenue growth over six months. Previously, as a Customer Support Representative, I retained 47% of at-risk customers in a single quarter, showcasing my commitment to exceptional service quality and customer satisfaction.
Experience
Work history, roles, and key accomplishments
Retention Specialist
VCC India Private Limited
Jul 2023 - Present (1 year 10 months)
As a Retention Specialist, I increased customer satisfaction by 20% and reduced churn by 25% through advanced analytics and proactive engagement strategies. I designed retention campaigns that contributed to a 15% revenue growth and introduced a customer loyalty program with high stakeholder approval.
Sales Executive
Sociis Group
Dec 2023 - Jan 2024 (1 month)
As a Freelance Sales Executive, I exceeded monthly sales targets by leveraging ESG initiatives and personalized client strategies. I generated leads and closed high-value deals, contributing significantly to business growth.
Customer Support Representative
VCC India Private Limited
Oct 2022 - Apr 2023 (6 months)
In my role as a Customer Support Representative, I retained 47% of at-risk customers by resolving escalations efficiently. I handled over 50 daily interactions with a 95% QA score, ensuring high service quality and processed customer orders and payments.
E Support Sales
24-7 Intouch
Jul 2021 - Jul 2022 (1 year)
In my role at 24-7 Intouch, I achieved $50,370 in quarterly revenue by promoting Samsung US products. I maintained a 95% QA score and improved team conversion rates through effective upselling strategies.
Education
Degrees, certifications, and relevant coursework
National Trade Certificate
National Trade Certificate, Electronics
2020 -
Sainik School
High School Diploma, Secondary Education
2014 - 2017
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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