Looking for a job

Devraj Yadav

@devrajydv

I specialize in improving customer experience, and gathering deep customer insights that convert into actionable product improvement flows.

India

Message

What I'm looking for

I'm open to chat, email, and voice support roles across any industry, where I can resolve technical, billing, and account issues while delivering strong customer outcomes.

At Firstsource Solutions, I handled end-to-end repairs support for US residential internet, cable TV, and VOIP accounts. I resolved technical issues, billing corrections, equipment transfers, plan changes, and technician coordination while managing two live chats at a time.

I've de-escalated difficult cases, migrated customers from legacy plans to comparable services, and shared advanced platform knowledge to reduce ticket transfers. I was consistently recognised as an Over-Achiever for customer satisfaction, resolution quality, and compliance.

Experience

Work history, roles, and key accomplishments

Senior Customer Service Associate

Firstsource Solutions Limited

Sep 2022 - Oct 2024 (2 years 1 month)

Handled full-scope inbound support as a Repairs Agent for US residential accounts, managing technical troubleshooting, billing corrections, equipment activation, and technician coordination across live chat. Consistently recognized as an Over-Achiever for exceeding benchmarks in customer satisfaction, resolution quality, and compliance.