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Manni Malhotra

@mannimalhotra

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Senior Assistant Coordinator at Allianz partners who reduced case resolution time by 20% while achieving 95% accuracy.

India

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What I'm looking for

I’m looking for a challenging environment where I can use my skills and experience to contribute to organizational growth while continuing to learn and grow in my career.

At Allianz partners, I managed daily operations for Jeep customer assistance, coordinating between customers, service centers, and internal teams. I also managed a team of four associates handling more than 80 active customer cases daily.

Using Salesforce CRM, I resolved escalated and VIP cases and monitored complaints and SLAs through dashboards. I reduced case resolution time by 20% while achieving 95% accuracy in case handling.

At STARTEK, I handled customer conversations for the Airte Retention Process, identifying pain points and offering solutions to retain broadband customers. I maintained 30–40 customers weekly and helped reduce disconnection rates by 15%.

At Air India SATS, I delivered passenger service and supported airport ground operations, coordinating with flight and operations teams. I’ve also used Advanced MS Excel, Tally ERP, and reporting tools across my work.

Experience

Work history, roles, and key accomplishments

Senior Assistant Coordinator

Allianz Partners

Nov 2023 - Jun 2026 (2 years 7 months)

Managing a team of 4 associates handling 80+ active customer cases daily through Salesforce CRM. Spearheading daily operations for Jeep customer assistance, coordinating between customers, service centers, and internal teams.

Salesforce Team Leadership Customer Assistance Escalation Management Excel SLA Monitoring Process Audits

Airte Retention Process

STARTEK

Jan 2023 - Aug 2023 (7 months)

Handled inbound and outbound communication to retain customers requesting broadband disconnection. Identified customer pain points and provided tailored solutions to re-engage and retain users, improving satisfaction and loyalty.

Customer Retention Inbound Outbound Calls Problem Solving Excel CRM

Customer Support Executive

Air India SATS

Feb 2020 - Sep 2021 (1 year 7 months)

Delivered exceptional passenger service and managed airport ground operations. Coordinated with flight and operations teams to ensure timely service delivery.

Customer Service Ground Operations Coordination Compliance