Deepa Kottary
@deepakottary
Customer Relationship Manager at Sri Anagha Morors Pvt limited who raised customer satisfaction from 65% to 87%.
IndiaWhat I'm looking for
At Sri Anagha Morors Pvt limited, I managed workflow and operations for the CRM department and supervised day-to-day customer service operations. I raised the customer satisfaction index from 65% to 87% within two years.
I worked closely with the sales and service teams on customer experience initiatives and resolved customer issues to maintain loyalty. I also improved customer experience through phone calls and facilitated annual growth of 8%.
At Mandovi Motors Pvt Ltd, I attended to customers at the driving school and explained its packages and the documents needed to obtain a driving licence. I processed learner and driving licence applications through Sarathi 3 online services and maintained customer records.
I also prepared driving test schedules, followed up with customers, and maintained feedback records and monthly reports. My training includes a Computer Accounting Program at Manipal Institute of Computer Education (MICE), Mangalore.
Experience
Work history, roles, and key accomplishments
Customer Relationship Manager
Sri Anagha Motors Pvt Ltd
Jun 2018 - Nov 2022 (4 years 5 months)
Managed CRM operations and supervised a customer service department, raising customer satisfaction from 65% to 87% and achieving a 95% response rate. Worked with sales and service teams to design strategic initiatives and improve customer experience.
Driving School Co-ordinator
Mandovi Motors Pvt Ltd
Aug 2015 - Apr 2018 (2 years 8 months)
Attended to customers, explained driving school packages, and managed documentation for driving licenses. Handled cash receipts, maintained records, scheduled driving tests, and made follow-up calls to customers.
Education
Degrees, certifications, and relevant coursework
Besant Women's College
Business Taxation
2015 -
Pursued studies in Business Taxation at Besant Women's College, Mangalore.
Shri Rama College
Statistics
2012 -
Studied Statistics at Shri Rama College, Kalladka.
St. Gerosa School
2010 -
Completed schooling at St. Gerosa School.
Manipal Institute of Computer Education (MICE)
Computer Accounting Program, Computer Accounting
Completed a Computer Accounting Program covering E-office, E-finance, and E-business.
SDM College of Business Management
District Disaster Response Team Training, Disaster Response
Completed District Disaster Response Team Training.
Besant Women's College
Personal Development Workshop, Psychosocial Counseling
Completed a Personal Development Workshop on Psychosocial Counseling.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Job categories
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