k alekhya
@kalekhya
Customer Relationship Manager who resolves customer issues and drives high service ratings.
What I'm looking for
I’m a Customer Relationship Manager focused on smooth dealership operations and exceptional customer experiences. I handled complete dealership maintenance and performed sales & services account work, ensuring accurate tracking and reporting of stock movement through internal audits.
At Amazon, I worked as a CAPA Associate, interacting with customers to resolve delivery issues, manage complaints, and process refunds when required. I consistently maintained the TAT for cases and earned customer appreciation through top ratings for service.
I also create team momentum through initiatives like starting the Bike Birthday Celebrations (BBC) event at Radar Motors, which continued for 3 years and became a mandatory company norm. Additionally, I was selected across Telangana as a certified shadow trainer for Piaggio (Vespa and Aprilia).
Experience
Work history, roles, and key accomplishments
Customer Support Associate
Amazon
Jun 2024 - Jan 2025 (7 months)
Resolved customer issues related to product delivery by addressing complaints and processing refunds when required while maintaining case TAT. Earned customer appreciation and top service ratings for performance.
Customer Relationship Manager
Radar Motors
Apr 2020 - Apr 2024 (4 years)
Managed full dealership maintenance and performed quarterly sales and services account audits. Conducted internal audits for accurate stock movement tracking and handled daily accounting, cash management, and bank deposits.
Education
Degrees, certifications, and relevant coursework
k hasn't added their education
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