k alekhya

I’m a Customer Relationship Manager focused on smooth dealership operations and exceptional customer experiences. I handled complete dealership maintenance and performed sales & services account work, ensuring accurate tracking and reporting of stock movement through internal audits.

At Amazon, I worked as a CAPA Associate, interacting with customers to resolve delivery issues, manage complaints, and process refunds when required. I consistently maintained the TAT for cases and earned customer appreciation through top ratings for service.

I also create team momentum through initiatives like starting the Bike Birthday Celebrations (BBC) event at Radar Motors, which continued for 3 years and became a mandatory company norm. Additionally, I was selected across Telangana as a certified shadow trainer for Piaggio (Vespa and Aprilia).