Open to opportunities

Roshna Shan

@roshnashan

Message

Customer Relation Executive focused on high-quality service, customer satisfaction, and problem-solving.

India

Message

What I'm looking for

I want to be a potential resource to my organization—using all my skills and knowledge to support customers, enhance customer satisfaction, and grow my professional profile through full dedication to my profession.

I am a Customer Relation Executive working to manage customer relations and deliver high level customer service. I handle customer queries and complaints with timely, accurate solutions while maintaining and managing customer records and information.

I also developed and implemented strategical approaches to improve customer satisfaction. Alongside my customer-focused role, I bring proficiency in MS Office (Word, Excel, Power Point), Tally, HTML, Photoshop, data entry in English and Malayalam, and experience with tax preparation & planning and GST filing.

Experience

Work history, roles, and key accomplishments

Current

Customer Relation Executive

Current

Sarathy Motors

Jan 2022 - Present (4 years 9 months)

Managed customer relations by handling queries and complaints and providing timely, accurate solutions. Maintained customer records and implemented strategies to improve customer satisfaction.