Open to opportunities

Manisha Pawar

@manishapawar

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Dynamic professional with 4+ years of experience in customer relationship management and sales.

India

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What I'm looking for

I am looking for a job that offers a positive company culture, opportunities for career growth, and the chance to make a significant impact. I value collaboration and enjoy working in a team-oriented environment. I am seeking a role where I can continue to leverage my skills in customer relationship management, sales, and project management to drive customer engagement and satisfaction.

I am a dynamic professional with a robust background in customer relationship management and sales, equipped with over 4 years of experience in the Education / EdTech industry. Throughout my career, I have demonstrated proven expertise in driving customer engagement, satisfaction, and retention. As a problem solver at heart, I am deeply passionate about creating engagement initiatives that truly delight the customer and improve retention, thereby increasing their lifetime value.

With strong analytical skills, I am able to identify opportunities and refine set processes. I excel in educating customers on software solutions and developing customer-specific use cases. Excellent communication and stakeholder management are key strengths of mine, allowing me to effectively collaborate with internal and external teams. I am a quick learner and can easily adapt to new environments or technologies. Proficient in using customer relationship management (CRM) software such as Microsoft Dynamics, I possess strong project management and leadership skills.

Experience

Retention Coordinator

University of the People (UoPeople)

Promoted to retention coordinator based on keen eye for customer engagement and customer satisfaction. Appreciated for taking additional responsibilities including project management and developing annual retention plan. Instrumental in improving customer retention by 15% YoY by restructuring the onboarding orientation process. Reduced student queries by 9% YoY by remapping the email contents and

Customer Management Customer Engagement Project Management Customer Retention Microsoft Dynamics Project Planning Customer Satisfaction

Senior Program Advisor

University of the People (UoPeople)

Promoted to Senior Program Advisor within eight months. Involved in multiple projects where my expertise and contribution were highly appreciated. Instrumental in many process updates which improved overall efficiency. Incorporated effective methods such as content updates to enhance process and better collaboration with other departments.

Microsoft Dynamics Process Improvement Collaboration

Change Implementation Analyst

Oracle Cerner Healthcare Solutions

Received client appreciation within a short span of 3 months. Entrusted with handling critical and high-end clients.

Center Head

Mangalore Institute of Fire and Safety Engineering

Instrumental in imparting soft skills training to aspirants along with handling the other branch activities. Manage day-to-day operations for Mysore center. Lead and coach a team of 6 members. Conceptualize and bring about positive changes in policies, procedures and processes. Lead all activities including change implementation, administration, placements, and people management.

Team Management Operations Management Policy Management Training Administration