DKDeepak Kherde
@deepakkherde
Customer Support Executive with 5+ years of experience.
IndiaWhat I'm looking for
I am a dedicated Customer Support Executive with over 5 years of experience in managing high-volume queries through voice, chat, and email. My expertise lies in utilizing CRM platforms and ticketing tools to deliver exceptional service. I am proud to have resolved over 150 queries daily while maintaining key performance indicators such as Average Handling Time (AHT) and First Contact Resolution (FCR).
In my current role at TaskUs, I handle both inbound and outbound customer interactions, ensuring high customer satisfaction and compliance with service level agreements. My previous experience at Girnar Care Pvt. Ltd. further honed my skills in issue resolution and customer engagement. I have consistently been recognized for my professionalism, empathy, and ability to communicate effectively under pressure.
Experience
Work history, roles, and key accomplishments
Customer Service Executive – Team Mate
TaskUs
May 2022 - Present (3 years 2 months)
Handled high-volume inbound and outbound customer calls and chats, resolving over 150 daily queries including complaints, refunds, and escalations. Managed compensation and refund workflows across multiple platforms, ensuring high CSAT scores and SLA compliance for AHT and FCR. Maintained professionalism, empathy, and clear communication under pressure.
Customer Service Executive
Girnar Care Pvt. Ltd.
Sep 2020 - May 2022 (1 year 8 months)
Assisted customers with vehicle-related inquiries and services via inbound/outbound calls, utilizing CRM systems to manage accurate customer data and call records. Provided issue resolution, troubleshooting, and regular follow-ups. Efficiently used a Lead Management System (LMS) to manage and convert leads in a high-volume BPO setup, maintaining quality benchmarks and call handling consistency.
Education
Degrees, certifications, and relevant coursework
DAVV University
Bachelor of Commerce, Commerce
Completed a Bachelor of Commerce degree at DAVV University in Indore. This program provided a strong foundation in business principles and practices.
MP Board
Class XII, General Studies
Completed Class XII under the MP Board, with studies conducted in Hindi Medium. This stage of education built upon foundational knowledge.
MP Board
Class X, General Studies
Completed Class X under the MP Board, with studies conducted in Hindi Medium. This foundational education covered core subjects.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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