Deena User

Assisted with customer support by researching missing application information, evaluating shipping and prescription issues, and providing phone assistance to patients. Supported phone agents via Teams chat and email while managing appeals and processing applications efficiently.

Delivered goods for Walmart, Sam's Club, and other contracted companies using a delivery app. Worked independently to ensure efficient and safe delivery of items.

Understood various health insurance options for Medicare-aged patients and evaluated retirement benefits with patient healthcare budgets. Provided customer service and tech support, addressing funding issues, reimbursement questions, and assisting with mobile app/website issues.

Managed reception, pet care, basic pet grooming, and kennel cleanup. Administered medication and evaluated pet health issues, contacting customers for vet visit approval when necessary.

Assisted with pet restraint, blood draws, in-house lab testing, and veterinary front desk duties. Supported veterinary staff during the COVID-19 pandemic.

Maintained facility cleanliness and provided resident care, including daily grooming as a nursing assistant. Ensured a clean and supportive environment for residents.

Performed medical assistant duties including phlebotomy, front desk operations, pre-authorizations, bandaging, and insurance billing. Supported the medical office with various administrative and clinical tasks.

Provided remote technical support, developing strong independent work habits and efficient home office management skills. Assisted customers with technical issues related to DirecTV services.

Calculated chemical loads for aerial spray planes and ground rigs, ordered chemicals, and managed client communications via email. Handled various secretarial and administrative responsibilities.

Assisted managers with daily operations, including staff supervision and customer service. Involved in hiring, training, and performance evaluations of employees.

Pursued studies in Business, gaining foundational knowledge in various business principles and practices.

Completed a diploma program in Medical Assistant, acquiring skills in phlebotomy, front desk operations, and medical office procedures.