Jennifer Lynn Lopez

End-to-end case management at IQVIA supporting patients with degenerative eye disease therapy. Managed intake, enrollment, care coordination via PRM/CSS. Provided support to patients, providers, pharmacies, payers for FDA 10/2026 therapy. Verified eligibility, benefits, prior auth/appeals, copay/bridge, resolved claims. Maintained HIPAA compliance in fast-paced environment.

Strengthened PBM prescription fulfillment by managing patient/provider calls, resolving or escalating issues, and ensuring accurate data entry, documentation, and follow-up under strict HIPAA compliance. Supported DUR teams (cardiology, pulmonary, diabetes), handled eScripts, transfers, and prior authorizations, and coordinated with pharmacists to optimize therapy and medication access.

Delivered high-quality service to Blue Shield members by resolving inquiries, explaining benefits, handling billing/EOBs, prior authorizations, appeals, and coordinating care. Promoted to Broker Services to support agents with enrollments, applications, and policy guidance across commercial and Medicare plans, consistently achieving high first-call resolution and customer satisfaction.

Processed Medicaid/CHIP applications and eligibility updates under the Covid-19 Public Health Emergency Unwinding contract, performing intake, case changes, recertification, and eligibility determinations while meeting state/federal compliance requirements. Earned a $2,000 completion bonus for successfully fulfilling all contract requirements and objectives.

Developed multi-platform social media content and strategies for multiple clients, managing a high-volume content calendar and driving measurable engagement growth. Grew Facebook followers by 343% in the first 6 months and 990.91% overall, increased Twitter following by 7,950%, and expanded a LinkedIn group by 15,500%.

Created written content across freelance publishing outlets, including 220+ weekly blog posts for FreeShipping.com and 248 Money/Investing blog posts for IdeasForWomen.com. Produced original Medium content and authored advertorial/feature-style tourism pieces, combining research, interviews, and editing to meet client specifications and deadlines.

Provided independent contractor research and administrative support to a local CPA, producing functional documentation and spreadsheets to streamline client workflows. Conducted topic research spanning product sourcing, technical troubleshooting, equipment/technology evaluation, natural health/wellness/medical topics, and property-related matters.

Provided front desk and administrative support for two healthcare/wellness practices, handling phone/email communications, appointment confirmations, scheduling, insurance verification, and medical billing/payment processing while maintaining HIPAA/PHI/PII-compliant records. Increased marketing performance by generating social media content and promotional materials, driving nearly $7,000 in passive supplement sales via a custom ordering link.

Managed veterinary business office operations, independently supporting administrative and customer service needs including vaccination record database management, pet medical record requests, and patient concern follow-up. Maintained monthly sales tracking spreadsheets, dispatched appointment reminders, processed temperature-sensitive medical supply deliveries, and ensured HIPAA/PHI/PII compliance.

Conducted telephone-based consumer research surveys for Chrysler/General Motors while consistently meeting/exceeding daily production and quality standards. Earned multiple raises within 6 months based on perfect attendance, performance/production targets, and quality.

Grade: 3.2

Grade: 3.7