Deena Sala
@deenasala
Customer service professional skilled in resolving issues via calls, email, and chat.
ThailandWhat I'm looking for
I’m a customer service professional experienced in handling inbound and outbound calls, emails, and live chats to resolve customer issues efficiently. I focus on clear communication, timely support, and excellent service across multiple channels to ensure customer satisfaction.
In my Automotive Customer Service role for Volvo, I provided support through English for phone, email, and chat channels. I resolved customer inquiries and complaints, coordinated with service centers and internal teams, and delivered timely solutions to maintain high customer satisfaction.
Previously, I supported Meta advertisers through live chat, email, and outbound calls. I collaborated with internal technical and policy teams to resolve complex or escalated issues efficiently, consistently meeting or exceeding KPIs such as CSAT, response time, and case resolution rate.
I’ve also strengthened my attention to detail through Content Moderator work, reviewing text and image submissions under Content Moderation Guidelines and performing quality control. Beyond customer support, I handled driver and rider complaints, managed safety-related cases, and delivered front-line service in roles like cashier and tour ticket sales.
Experience
Work history, roles, and key accomplishments
Automotive Customer Service
TDCX
Oct 2025 - Present (10 months)
Provided customer support to Volvo customers via phone, email, and chat channels, resolving inquiries and complaints to ensure a premium experience. Coordinated with service centers and internal teams to deliver timely solutions and maintain customer satisfaction.
Delivered prompt customer support to Meta advertisers via live chat, email, and outbound calls. Collaborated with technical and policy teams to resolve complex or escalated issues and consistently met KPI targets such as CSAT and response time.
Reviewed text and image content and performed quality control according to content moderation guidelines. Approved or rejected submissions and maintained consistent formatting and accurate citations.
Communicated with drivers and riders via phone and email, handling and resolving complaints. Managed partner accounts (blocked/unblocked), approved documents, verified driver-vehicle information, and handled safety-related cases involving accidents or harassment.
Customer Service
IGT Solutions
Feb 2022 - Dec 2022 (10 months)
Handled customer communications by telephone and email, resolving complaints and coordinating with the international department. Supported issue handling through clear customer communication and follow-up coordination.
Cashier
Leenafood Restaurang
Dec 2020 - Dec 2021 (1 year)
Handled cash, credit, and mobile payments accurately during the checkout process. Provided customer service to support a smooth and efficient payment experience.
Tour Ticket Sales
Sand Sea Resort
Aug 2019 - Jun 2020 (10 months)
Sold tour tickets to guests and explained itinerary details including starting times and what is included. Liaised with hotel departments and coordinated the sailing timetable.
Assisted ground customer service officers at Phuket International Airport by supporting passenger self-check-in processes. Helped with CIQ passenger handling by sending passengers to the terminal.
Education
Degrees, certifications, and relevant coursework
Southern College of Technology
Bachelor of Arts (B.A.), English Communication
2025 -
Grade: 3.05 GPA
Pursuing a B.A. in English communication focused on phone, email, and chat interactions. Reported GPA: 3.05.
Tech stack
Software and tools used professionally
Availability
Location
ThailandAuthorized to work in
Job categories
Skills
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