Open to opportunities

naphat kuntayod

@naphatkuntayod

Message

Customer service professional with 6+ years in airline operations and moderation.

Thailand

Message

What I'm looking for

I seek customer-service roles with operational responsibilities, team leadership opportunities, and steady growth in a safety-focused, fast-paced environment.

I am a customer service professional with over six years' experience in airline operations—covering passenger service, flight control, reservations, and ticketing—and an additional year as a content moderator. I have worked in high-pressure ground operations roles, coordinated aircraft turnaround activities, managed reservations and check-in systems, and led customer service teams while consistently delivering accurate, safety-focused service.

As a content review associate I reviewed and flagged user-generated content, maintaining high accuracy and consistency and earning recognition as a top performer. I seek new challenges in customer service or related areas where I can apply my operational expertise, communication skills, and disciplined judgment to improve customer experiences and operational outcomes.

Experience

Work history, roles, and key accomplishments

Content Review Associate

Accenture

Jan 2021 - Dec 2022 (1 year 11 months)

Reviewed and flagged user-generated Thai content to ensure compliance with platform policies, maintaining high accuracy and consistency and earning Top Performer recognition in Dec 2022.

Content Moderation Thai Quality Assurance Remote Collaboration High Accuracy

Team Leader of Customer Service

PanThai Air

Jan 2016 - Jan 2019 (3 years)

Led customer service agents at PanThai Air, overseeing ground operations and agent performance to ensure timely passenger service and operational safety.

Team Leadership Customer Service Ground Operations Performance Management Operational Safety Communication Problem Solving

Reservation and Ticketing Agent

Nok Air

Jan 2015 - Jan 2016 (1 year)

Managed ticketing and check-in using Amadeus reservation system for Nok Air and partner airlines, handling sales counter operations and passenger service.

Ticketing Sales Counter Customer Service Ticketing Systems

Passenger Service Agent

Qatar Airways

Jan 2013 - Jan 2015 (2 years)

Provided ground operations support including aircraft handling and turnaround coordination to support safe and efficient flight operations.

Ground Operations Turnaround Coordination Passenger Service Aircraft Handling Safety Procedures Communication

Flight Controller / Reservation Agent

Thai Smile Airways

Coordinated and monitored aircraft turnaround activities and managed reservations using Navitaire to ensure on-time performance and operational safety.

Flight Control Navitaire Reservation System Ground Operations Coordination Customer Service