Dee Lela
@deelela
I support travel, customer service, and passport operations with accurate client assistance.
FijiWhat I'm looking for
I've supported customers across travel, hospitality, and public service, from Fiji Airways reservations at Pacific Centrecom to passport processing at the Ministry of Fiji Immigration.
At House of Travel NZ, I assisted clients with airline, hotel, and transfer bookings, sourced hotel quotes, confirmed transfers, and rechecked bookings before confirmation. I also handled reservations, ticket issuing and reissuing, customer complaints, and inbound enquiries using Amadeus and Sitar Desktop systems.
I'm experienced in applicant enrolment, passport validation, batching, printing, dispatch, overseas waiver requests, and revenue collection. I also volunteered with the Fiji Red Cross Winston team on data entry, assessment, and distribution.
Experience
Work history, roles, and key accomplishments
Travel Consultant
Rosie Outsourcing (House of Travel NZ)
Jun 2022 - Present (4 years 2 months)
Assisted clients with airline, hotel, and transfer bookings. Processed hotel bookings, obtained quotes from hotels, confirmed transfers, and rechecked bookings to ensure accuracy before confirmation.
Passport Officer
Ministry of Fiji Immigration
Jan 2024 - Dec 2026 (2 years 11 months)
Assisted with enquiries, enrolled applicants for passports, and handled validation, batching, and Excel processing of applications. Assisted in printing and dispatching passports, served as Waiver Officer for overseas passport requests, and collected revenue for overseas passport drives.
Reservation Agent
Pacific Centrecom Limited
Jun 2019 - Dec 2020 (1 year 6 months)
Worked as a Reservation Consultant for the Fiji Airways account, making reservations and issuing tickets in Amadeus. Handled inbound calls and enquiries, assisted with outbound calls during flight delays, and sent emails to passengers.
Guest Service Agent
The Warwick Fiji
Jan 2019 - Dec 2019 (11 months)
Managed check-in and checkout, assisted with reservations, updated customer profiles, handled cashier duties, and addressed customer complaints. Provided customer service and supported as a part-time operator when needed.
Customer Service and Sales Representative
Mindpearl Limited
Jan 2016 - Dec 2018 (2 years 11 months)
Handled reservation booking, issuing and reissuing of tickets via phone calls. Provided customer service and resolved complaints through phone or email using Sitar Desktop systems.
Education
Degrees, certifications, and relevant coursework
Ballantine Memorial School
Fiji School Leaving Certificate, General
Completed Fiji School Leaving Certificate.
Nasinu Secondary School
Fiji Seventh Form Examination, General
Completed Fiji Seventh Form Examination.
University of Fiji
Bachelor of Commerce, Management
Pursued a Bachelor of Commerce majoring in Management, but did not complete the degree.
Tech stack
Software and tools used professionally
Availability
Location
FijiAuthorized to work in
Job categories
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