Open to opportunities

Deekshitha Sridhar

@deekshithasridhar

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Customer Support Executive who turns inquiries and complaints into trusted, data-informed solutions.

India

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What I'm looking for

I’m looking for a dynamic team where I can handle customer concerns confidently, support process improvements with reporting, and grow through challenging work—using my support, survey/reporting, and collections experience to deliver measurable customer satisfaction.

I’m a Customer Support Executive with experience handling customer inquiries, complaints, and service requests end-to-end. I calm angry callers, repair trust, locate resources for problem resolution, and design best option solutions—while keeping customers’ information accurate through basic data entry for online customer databases.

In my Research Analyst role, I conducted customer satisfaction surveys after vehicle service completion and recorded responses accurately in company systems. I also prepared daily and weekly feedback reports for service performance analysis, identified customer concerns and escalated issues to the service management team, and ensured timely follow-up to improve satisfaction.

Previously, as a Senior Executive in Harita Receivables and Collection Services, I developed procedures for collecting past due amounts, reached out to customers for outstanding payments, and resolved discrepancies. I reduced losses by restructuring loan payment plans and suggested process improvements to secure prompt and regular receipts. I’m comfortable working with Excel for reporting and with tools including Windows XP/Vista/8, VB.NET, and SQL Server for structured work.

Experience

Work history, roles, and key accomplishments

Customer Support Executive

Mphasis Limited

Handled inbound customer inquiries, complaints, and service requests, including calming angry callers and guiding problem resolution. Performed basic data entry and maintained accurate customer records by updating account information.

Customer Support Phone Support Complaint Handling Conflict Resolution Data Entry Account Updates Customer Relationship Management

Receptionist

Hotel Inland Avenue

Managed front-desk operations including guest check-in/check-out, reservations, and billing while handling customer inquiries professionally. Maintained guest records and daily reports in Excel, coordinated with housekeeping, and resolved guest issues to improve satisfaction.

Front Desk Operations Guest Check In Out Reservations Billing Support Cash Handling Guest check in out

Senior Executive - Collections

Harita Receivables and Collection Services

Managed collections of past-due amounts by updating accounts with interaction documentation and pursuing payments via one-time or negotiated installment plans. Investigated discrepancies and improved processes to secure prompt receipts while reducing losses through revised payment plans.

Customer Outreach Loss Mitigation Process Improvement

Cashier

Royal Fashion

Greeted customers, directed inquiries to the appropriate party, and processed cash and card payments per standard procedures. Counted cash accurately, processed receipts and coupons, and balanced the cash drawer at day end.

Cash Handling Payment Processing Coupon Processing Customer Service

Research Analyst

Innovazion Research Pvt. Ltd.

Conducted customer satisfaction surveys after vehicle service completion and recorded responses in company systems. Prepared daily/weekly feedback reports, escalated service concerns, and supported follow-ups to improve customer experience.

Customer Satisfaction Report Preparation Customer Escalation