Open to opportunities

Debrina Samuels

@debrinasamuels

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High-performance sales and customer support specialist driving revenue and client retention in remote roles.

Nigeria

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What I'm looking for

I am seeking a remote sales or customer-support role where I can leverage high-volume outbound expertise, CRM discipline, and B2B skills to grow revenue and retain clients.

I am a high-performance sales and customer support specialist with 6+ years of experience across healthcare, insurance, SaaS, and marketing industries. I consistently exceed quotas through high-volume outbound calling (100–400 daily), account retention, B2B development, and tools like Convoso, Vicidial, MaxDial, and ClickEdge.

I deliver measurable results by combining persuasive presentations, appointment setting, and CRM discipline to increase conversions and revenue—examples include contributing to a 120% revenue increase, boosting lead conversion by 20%, and improving customer satisfaction by 18%. I seek remote roles where I can apply my sales expertise, technical proficiency, and client-focused strategies to drive growth.

Experience

Work history, roles, and key accomplishments

Business Development Rep

BrightPath Solutions

Jan 2024 - Aug 2025 (1 year 7 months)

Executed outbound sales campaigns averaging 200-300 daily dials, closing deals that contributed to a 120% revenue increase and partnered with marketing to boost conversion rates by 20%.

Outbound Sales Cold Calling Convoso Lead Generation Sales Presentations CRM KPI Tracking Closing

Appointment Setter

Referrizer

Jun 2022 - Dec 2023 (1 year 6 months)

Qualified prospects via outreach to 80+ leads daily and scheduled meetings and demos, contributing to a 30% increase in closed deals through accurate CRM management.

Appointment Setting Lead Qualification Cold Calling CRM Scheduling Prospecting Communication

Insurance Sales Specialist

United Assurance Group

Jan 2022 - Jun 2022 (5 months)

Sold auto and life insurance via outbound calls and online consultations, achieving 115% of quota in the first quarter by prequalifying leads and transferring qualified prospects to licensed agents.

Insurance Sales Lead Qualification Outbound Calling Customer Education Consultative Selling CRM Quota Achievement

Engagement Specialist

WellBe Medical

Jan 2021 - Dec 2021 (11 months)

Scheduled patient appointments, handled sensitive health inquiries and insurance interactions, and improved customer satisfaction by 18% through empathetic communication.

Patient Engagement Scheduling Insurance Claims Customer Support Empathy CRM

Remote Sales Representative

CloudReach Solutions

Jan 2019 - Dec 2020 (1 year 11 months)

Conducted 100-250 outbound cold calls daily to SMBs promoting SaaS and marketing solutions, increasing conversions by 25% and consistently ranking in the top 10% of the sales team.