Open to opportunities

Leah Macelyn

@leahmacelyn

Results-driven sales and customer service professional with 5 years’ experience in health insurance and virtual assistance.

Nigeria

Message

What I'm looking for

I seek a customer-focused role in sales or client support where I can apply consultative selling, CRM expertise, and strong communication to grow conversions and improve client satisfaction.

I am a results-driven professional with five years of experience in sales support, customer service, and administrative assistance, focused on health insurance sales and client satisfaction.

I consistently handled high-volume inbound and outbound communications, achieved strong sales conversion rates, and maintained excellent call quality and compliance scores.

As a virtual assistant I improved client satisfaction and data reliability through organized calendar management, social media support, and accurate documentation.

I bring strong communication, consultative selling, objection-handling, and CRM skills, and I am committed to delivering empathetic, efficient service while protecting sensitive information.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Alpine Investment

Sep 2023 - Apr 2025 (1 year 7 months)

Handled inbound phone, email, and chat inquiries, resolving customer issues and processing orders, returns, and complaints while documenting interactions in CRM to maintain high satisfaction and operational accuracy.

Customer Service CRM Email Support Phone Support Order Processing Documentation Time Management

Insurance Sales Representative

Outsource Global

Aug 2021 - Oct 2023 (2 years 2 months)

Conducted high-volume inbound and outbound calls to sell health insurance, assessed customer needs, explained policy benefits, and used consultative selling and objection handling to improve conversion rates.

Inbound Sales Outbound Sales Consultative Selling Objection Handling Lead Qualification

Virtual Assistant

Freelance

Mar 2021 - Oct 2022 (1 year 7 months)

Provided remote executive support including calendar management, communications, social media scheduling, and database maintenance, improving client satisfaction and data reliability.

Calendar Management Data Entry Documentation Client Communication Microsoft Office