Debrahia King

Provided knowledge to colleagues on processes and ensured they were well-informed on steps for various requests. Assisted members with concerns, offering outstanding customer service and striving for real-time resolutions. Managed phone metrics monthly and participated in team meetings and additional tasks.

Provided introductory information to members and ensured their satisfaction with services and products. Followed up with members regarding pharmacy needs and determined effective ways to answer questions. Escalated concerns and troubleshooted common issues, collaborating with a team to find solutions.

Designed and updated job descriptions, sourcing potential candidates from various online channels. Screened resumes, interviewed candidates, and advertised job openings on company platforms. Provided shortlists to hiring managers and assisted with new hire onboarding.

Provided a manufacturing company with top-quality skilled individuals for light industrial and manufacturing positions. Coordinated associate experience programs and developed associate training. Partnered with clients to determine staffing needs and screened resumes.

Managed recruitment and placement, interviewing individuals for upcoming positions and defining job roles. Handled employee relations, policies, and compensation packages. Provided administrative support to the HR department and assisted employees with insurance and escalated issues.

Determined cost of operations by establishing standard costs and collecting operational data. Identified financial status by comparing and analyzing actual results with plans and forecasts. Improved financial status by analyzing results, monitoring variances, and recommending actions to management.

Answered phone calls at the front desk to respond to current and prospective guests' needs. Booked reservations for individuals, families, and groups. Greeted walk-in guests and those with reservations upon arrival, and scheduled special services like spa treatments.

Fed, bathed, and dressed patients, and took their vital signs. Served meals, made beds, and kept rooms clean. Set up medical equipment and assisted with some medical procedures, answering calls for help and observing changes in patient condition.

Administered all collections according to required policies and procedures, performing billing functions and training customers on online invoicing. Managed outstanding balances for client payments and reconciled invoices for accounts receivables. Maintained records of past payments and prepared loan payment schedules.

Completed a Master of Business Administration with a specialization in Human Resource Management. Focused on advanced HR strategies, organizational development, and leadership principles.

Obtained a Bachelor's degree in Human Resource Management. Gained foundational knowledge in HR practices, employee relations, and talent acquisition.

Earned an Associate degree in Business. Studied core business principles, including management, finance, and marketing.