Open to opportunities

Debrahia King

@debrahiaking

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Experienced Senior Resolution Specialist with a strong HR background.

United States

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What I'm looking for

I seek a role that values teamwork and offers opportunities for growth.

I am a dedicated Senior Resolution Specialist with extensive experience in human resources and customer service. My career spans over a decade, during which I have honed my skills in resolving complex issues, providing exceptional service, and leading teams to achieve their goals. Currently, I work at CVS Caremark, where I ensure that my colleagues are well-informed about processes and assist members with their concerns, striving for real-time resolutions.

Before my current role, I served as an HR Recruiter and Senior Human Resource Generalist, where I designed job descriptions, sourced candidates, and facilitated training programs. My ability to adapt to changing environments and my commitment to continuous improvement have allowed me to excel in various HR functions, from recruitment to employee relations. I am passionate about fostering a positive workplace culture and supporting team members in their professional growth.

Experience

Work history, roles, and key accomplishments

Current

Senior Resolution Specialist

Current

CVS Caremark

Oct 2024 - Present (8 months)

Provided knowledge to colleagues on processes and ensured they were well-informed on steps for various requests. Assisted members with concerns, offering outstanding customer service and striving for real-time resolutions. Managed phone metrics monthly and participated in team meetings and additional tasks.

Customer Service Conflict Resolution Data Entry Problem Solving Communication Skills Teamwork

Customer Care Rep

CVS Caremark

Oct 2020 - Oct 2024 (4 years)

Provided introductory information to members and ensured their satisfaction with services and products. Followed up with members regarding pharmacy needs and determined effective ways to answer questions. Escalated concerns and troubleshooted common issues, collaborating with a team to find solutions.

Customer Service Troubleshooting Teamwork Communication Skills Problem Solving Data Entry Conflict Resolution

HR Recruiter

Family Home Care

May 2020 - Oct 2020 (5 months)

Designed and updated job descriptions, sourcing potential candidates from various online channels. Screened resumes, interviewed candidates, and advertised job openings on company platforms. Provided shortlists to hiring managers and assisted with new hire onboarding.

Recruiting Interviewing Talent Acquisition Social Media Onboarding

Senior Human Resource Generalist

Manpower

Feb 2018 - Apr 2020 (2 years 2 months)

Provided a manufacturing company with top-quality skilled individuals for light industrial and manufacturing positions. Coordinated associate experience programs and developed associate training. Partnered with clients to determine staffing needs and screened resumes.

Human Resources Recruitment Interviewing Staffing Training Development Performance Management

Human Resources Generalist

Global Personnel Solutions

Jan 2009 - Jan 2018 (9 years)

Managed recruitment and placement, interviewing individuals for upcoming positions and defining job roles. Handled employee relations, policies, and compensation packages. Provided administrative support to the HR department and assisted employees with insurance and escalated issues.

Human Resources Recruitment Employee Relations Payroll Benefits Administration HR Policies Data Entry

Financial Analyst

Advance America

Mar 2006 - Dec 2008 (2 years 9 months)

Determined cost of operations by establishing standard costs and collecting operational data. Identified financial status by comparing and analyzing actual results with plans and forecasts. Improved financial status by analyzing results, monitoring variances, and recommending actions to management.

Financial Analysis Data Analysis Financial Reporting Forecasting Microsoft Excel

Front Desk Manager

Wilderness Lodge Disney Resort

Apr 2004 - Feb 2006 (1 year 10 months)

Answered phone calls at the front desk to respond to current and prospective guests' needs. Booked reservations for individuals, families, and groups. Greeted walk-in guests and those with reservations upon arrival, and scheduled special services like spa treatments.

Customer Service Reserving Communication Skills Problem Solving Data Entry Payroll

Certified Nursing Assistant

ResCare

Mar 2002 - Mar 2004 (2 years)

Fed, bathed, and dressed patients, and took their vital signs. Served meals, made beds, and kept rooms clean. Set up medical equipment and assisted with some medical procedures, answering calls for help and observing changes in patient condition.

Patient Care Vital Signs Patient Observation Communication Skills Empathy Hygiene Assistance

Collections Representative

Check Into Cash

Feb 2000 - Feb 2002 (2 years)

Administered all collections according to required policies and procedures, performing billing functions and training customers on online invoicing. Managed outstanding balances for client payments and reconciled invoices for accounts receivables. Maintained records of past payments and prepared loan payment schedules.

Collections Accounts Receivable Billing Customer Service Negotiation Data Entry Reporting

Education

Degrees, certifications, and relevant coursework

Grand Canyon University

Master of Business Administration, Human Resource Management

Completed a Master of Business Administration with a specialization in Human Resource Management. Focused on advanced HR strategies, organizational development, and leadership principles.