DWDaisy Wafer
@daisywafer
Purposeful HR professional with 5+ years of experience.
United StatesWhat I'm looking for
I am a dedicated HR professional with over five years of experience in human resources, customer service, and benefits administration. My career has been marked by a commitment to streamlining processes and resolving employee issues effectively. I thrive in high-volume environments, where I manage client interactions with a focus on enhancing satisfaction and retention.
In my recent role as a Benefits Specialist at CVS Health, I delivered personalized healthcare guidance and resolved over 50 daily benefits and claims issues, significantly improving service efficiency. My previous experience as a Certified Debt Specialist honed my skills in client communication and compliance, where I ranked in the top 5% of performers. I am now seeking an HR Coordinator or Specialist role to leverage my skills in supporting organizational growth through effective communication and compliance.
Experience
Work history, roles, and key accomplishments
Benefits Specialist
CVS Health
Jun 2022 - Nov 2024 (2 years 5 months)
Delivered personalized healthcare guidance, enhancing customer satisfaction and retention. Resolved 50+ daily benefits and claims issues, improving service efficiency. Maintained HIPAA-compliant records and supported clients via virtual platforms.
Certified Debt Specialist
Accredited Debt Relief/Greenwise Financial Solutions
Dec 2019 - May 2022 (2 years 5 months)
Ranked in top 5% of performers for sales, quality assurance, and client retention metrics. Evaluated and helped implement accounting software, reducing reporting errors by 20%. Managed over 350 daily calls, creating customized payment plans to resolve financial obligations while ensuring compliance with financial regulations.
Debt Collector
Avante USA
Aug 2016 - Dec 2019 (3 years 4 months)
Communicated with clients about overdue accounts, maintaining a 90% call resolution rate. Negotiated fair settlements that balanced client needs and creditor expectations. Accurately documented agreements and account interactions, supporting audit readiness and collaborating with colleagues to increase team performance.
Education
Degrees, certifications, and relevant coursework
CUCapella University
Bachelor's Degree, Human Resource Management
Currently pursuing a Bachelor's Degree in Human Resource Management. Focusing on core HR principles, strategic planning, and employee relations.
HCHouston Community College
Associate's degree, Multidisciplinary Studies
Completed an Associate's degree in Multidisciplinary Studies. Gained a broad foundation across various academic disciplines.
National Institute of Technology
Completion, Medical Assisting
Completed a program in Medical Assisting. Acquired practical skills and knowledge necessary for supporting medical office operations.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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