Daisy WaferDW
Open to opportunities

Daisy Wafer

@daisywafer

Purposeful HR professional with 5+ years of experience.

United States

What I'm looking for

I am looking for a role that fosters growth and effective communication within HR.

I am a dedicated HR professional with over five years of experience in human resources, customer service, and benefits administration. My career has been marked by a commitment to streamlining processes and resolving employee issues effectively. I thrive in high-volume environments, where I manage client interactions with a focus on enhancing satisfaction and retention.

In my recent role as a Benefits Specialist at CVS Health, I delivered personalized healthcare guidance and resolved over 50 daily benefits and claims issues, significantly improving service efficiency. My previous experience as a Certified Debt Specialist honed my skills in client communication and compliance, where I ranked in the top 5% of performers. I am now seeking an HR Coordinator or Specialist role to leverage my skills in supporting organizational growth through effective communication and compliance.

Experience

Work history, roles, and key accomplishments

CH

Benefits Specialist

CVS Health

Jun 2022 - Nov 2024 (2 years 5 months)

Delivered personalized healthcare guidance, enhancing customer satisfaction and retention. Resolved 50+ daily benefits and claims issues, improving service efficiency. Maintained HIPAA-compliant records and supported clients via virtual platforms.

AS

Certified Debt Specialist

Accredited Debt Relief/Greenwise Financial Solutions

Dec 2019 - May 2022 (2 years 5 months)

Ranked in top 5% of performers for sales, quality assurance, and client retention metrics. Evaluated and helped implement accounting software, reducing reporting errors by 20%. Managed over 350 daily calls, creating customized payment plans to resolve financial obligations while ensuring compliance with financial regulations.

Education

Degrees, certifications, and relevant coursework

Capella University logoCU

Capella University

Bachelor's Degree, Human Resource Management

Currently pursuing a Bachelor's Degree in Human Resource Management. Focusing on core HR principles, strategic planning, and employee relations.

Houston Community College logoHC

Houston Community College

Associate's degree, Multidisciplinary Studies

Completed an Associate's degree in Multidisciplinary Studies. Gained a broad foundation across various academic disciplines.

NT

National Institute of Technology

Completion, Medical Assisting

Completed a program in Medical Assisting. Acquired practical skills and knowledge necessary for supporting medical office operations.

Tech stack

Software and tools used professionally

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Daisy Wafer - Benefits Specialist - CVS Health | Himalayas