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@deborahmordi
Customer-focused administrative professional driving service excellence and operational efficiency.
NigeriaI am a committed, goal-oriented customer service and administrative professional with hands-on experience supporting remote and in-office teams. I leverage CRM platforms and Microsoft Office to streamline operations and maintain accurate records.
Throughout my roles at SolarSister and during NYSC, I led customer outreach, onboarding, verification and follow-up processes that improved engagement and retention. I routinely conducted system audits, data validation and routine application checks to ensure data integrity.
I hold a B.Ed. in Business Education and multiple certifications—including Customer Service Management, HRM, PMP-related training, UNDSS Security Awareness, and emotional intelligence/diversity validation—which bolster my operational and people-management capabilities.
I am a proactive team player with strong multitasking, communication and problem-solving skills, committed to delivering high-quality customer experiences and contributing to organizational success.
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Work history, roles, and key accomplishments
Solar Sister Organization
Jan 2024 - Present (1 year 10 months)
Developed customer-centric strategies and led outreach to entrepreneurs, improving engagement and program retention; conducted Salesforce data sweeps and analysis to inform M&E decisions.
Solar Sister Organization
Nov 2023 - Jan 2024 (2 months)
Handled customer inquiries, orders, complaints and internal verification calls; assisted with data collection and validation to maintain service quality.
Solar Sister Organization
Nov 2022 - Nov 2023 (1 year)
Provided multichannel customer support, documented interactions, and supported process improvements to enhance service operations during internship.
National Youth Service Corps
Jun 2021 - Jul 2022 (1 year 1 month)
Managed customer support services during national service, resolving queries and coordinating across departments to ensure timely service delivery.
Solar Sister Organization
Nov 2019 - Nov 2020 (1 year)
Provided administrative support including scheduling, record keeping, meeting coordination, and office supplies management to maintain operational efficiency.
Onuwa Technical Company
Jan 2012 - Dec 2013 (1 year 11 months)
Organized meetings, managed correspondence and appointments, and supported administrative tasks to ensure smooth office operations.
Degrees, certifications, and relevant coursework
UJBachelor of Education, Business Education
Completed a Bachelor of Education in Business Education with coursework focused on business pedagogy and instructional methods, graduating in 2019.
Software and tools used professionally
NigeriaYou can contact Deborah and 90k+ other talented remote workers on Himalayas.
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