Open to opportunities

Deborah Mordi

@deborahmordi

Message

Customer-focused administrative professional driving service excellence and operational efficiency.

Nigeria

Message

What I'm looking for

I seek a customer-focused role where I can apply CRM and administrative skills, contribute to service quality, grow in M&E or operations, and work within a collaborative, impact-driven team.

I am a committed, goal-oriented customer service and administrative professional with hands-on experience supporting remote and in-office teams. I leverage CRM platforms and Microsoft Office to streamline operations and maintain accurate records.

Throughout my roles at SolarSister and during NYSC, I led customer outreach, onboarding, verification and follow-up processes that improved engagement and retention. I routinely conducted system audits, data validation and routine application checks to ensure data integrity.

I hold a B.Ed. in Business Education and multiple certifications—including Customer Service Management, HRM, PMP-related training, UNDSS Security Awareness, and emotional intelligence/diversity validation—which bolster my operational and people-management capabilities.

I am a proactive team player with strong multitasking, communication and problem-solving skills, committed to delivering high-quality customer experiences and contributing to organizational success.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Lead

Current

Solar Sister Organization

Jan 2024 - Present (1 year 11 months)

Developed customer-centric strategies and led outreach to entrepreneurs, improving engagement and program retention; conducted Salesforce data sweeps and analysis to inform M&E decisions.

Customer Service Salesforce Data Analysis Monitoring & Evaluation Onboarding CRM Survey Design Stakeholder Engagement

Customer Service Associate

Solar Sister Organization

Nov 2023 - Jan 2024 (2 months)

Handled customer inquiries, orders, complaints and internal verification calls; assisted with data collection and validation to maintain service quality.

Customer Support Order Processing Data Validation CRM Phone Support Verification

Customer Service Intern

Solar Sister Organization

Nov 2022 - Nov 2023 (1 year)

Provided multichannel customer support, documented interactions, and supported process improvements to enhance service operations during internship.

Customer Support Email Support Chat Support Documentation CRM Process Improvement Ticketing

Customer Care Officer

National Youth Service Corps

Jun 2021 - Jul 2022 (1 year 1 month)

Managed customer support services during national service, resolving queries and coordinating across departments to ensure timely service delivery.

Customer Support Troubleshooting Records Management Communication Cross Functional Collaboration

Administrative Associate

Solar Sister Organization

Nov 2019 - Nov 2020 (1 year)

Provided administrative support including scheduling, record keeping, meeting coordination, and office supplies management to maintain operational efficiency.

Administration Scheduling Records Management Office Management Microsoft Office