Open to opportunities

Deborah Great okonedo User

@deborahgreatokonedou

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Customer Support Representative resolving product, account, and technical issues across phone, email, and live chat.

Nigeria

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What I'm looking for

I’m looking for a customer support or customer experience role where I can resolve issues across chat and email, use CRM/ticketing systems to keep accurate records, and improve response workflows while staying consistent in fast-paced service.

I’ve handled 100+ customer inquiries daily across phone, email, and live chat as a Remote Customer Service Representative at LoadTally, the hauling management platform. I manage onboarding and troubleshooting, resolve product/account/technical issues, and keep accurate CRM and ticket histories.

Before that, I supported customers at GreatCare.co, delivering timely, empathetic resolutions for wellness services across US and Europe. I streamlined workflows to reduce average response time by 35%, and I also drove additional revenue through upselling and cross-selling.

Earlier, at RiveTech, I processed returns, exchanges, and refunds using CRM and ticketing systems with high accuracy. I also helped implement a customer feedback process that improved service quality scores by 30%.

Now, I’m focused on customer satisfaction, fast issue resolution, and improving support processes—while staying flexible with shifting schedules and high-volume periods in remote environments.

Experience

Work history, roles, and key accomplishments

Current

Remote Customer Service Representative

Current

LoadTally

Dec 2025 - Present (8 months)

Manage 100+ customer inquiries daily across phone, email, and live chat while maintaining a 95% first-contact resolution rate. Serve as primary point of contact for resolving product, account, and technical issues.

CRM Ticketing Systems Customer Relationship Management Issue Resolution Active Listening Problem Solving Computer Literacy Google Workspace Live Chat Email Management Calendar Management Data Entry

Remote Customer Support Representative

GreatCare

Jan 2023 - Jul 2024 (1 year 6 months)

Managed 80+ customer inquiries daily across phone, email, and live chat while maintaining a 97% customer satisfaction rating. Reduced average response time by 35% through workflow optimization.

CRM Ticketing Systems Customer Relationship Management Issue Resolution Active Listening Problem Solving Computer Literacy Google Workspace Live Chat Email Management Calendar Management Data Entry Upselling Cross Selling

Part-time Customer Service Specialist

RiveTech

Mar 2022 - Dec 2023 (1 year 9 months)

Handled 60+ customer interactions daily across multiple channels while maintaining a 95% satisfaction score. Processed returns, exchanges, and refunds valued at over ₦15M annually with 99% accuracy.