Deborah Ezenwani

I’m a customer-focused and empathetic Customer Support Representative with proven experience in loan servicing and telemarketing environments. I prioritize clear, human communication to help customers understand their accounts, feel heard, and move forward confidently.

At Rock Financial Ltd, I provide end-to-end customer support to loan clients by resolving inquiries related to repayments, due dates, and account discrepancies. I help customers understand loan terms, restructure payment plans, and navigate digital financial platforms—often while managing time-sensitive and emotionally charged situations.

I maintain over 95% customer satisfaction through empathetic communication, and I consistently document customer interactions using CRM systems. I’m also experienced in de-escalating tense situations involving delayed or missed payments, turning conflicts into workable next steps for customers.

Earlier, as a Telemarketer at Philip Outsourcing Ltd, I conducted outbound calls to promote products and services, explained product features, and handled objections professionally. I maintained accurate CRM records and met and exceeded call targets—strengthening my ability to persuade, resolve concerns quickly, and stay organized under pressure.