Open to opportunities

Akintokun Oluwakemi

@akintokunoluwakemi

Message

Customer-focused service professional driving satisfaction and retention.

Nigeria

Message

What I'm looking for

I seek a customer-centric role where I can use CRM and helpdesk expertise to improve satisfaction, meet targets, and grow professionally.

I am a dedicated Customer Service Representative with hands-on experience in telesales, virtual assistance, and high-volume customer support. I consistently use CRM platforms, helpdesk tools, and clear communication to resolve issues and build long-term client relationships.

Across roles at Transsnet Financial, Rock Financials, and Oleren Hireng, I contributed to meeting sales targets, maintaining accurate customer records, and improving repeat business—including a documented 15% increase in repeat business and referrals while working as a virtual assistant.

I bring strong problem-solving, time management, and technical proficiency (Freshdesk, Zendesk, HubSpot, Google Workspace, Microsoft Office) and seek to join a customer-centric team where I can continue improving service standards and support business goals.

Experience

Work history, roles, and key accomplishments

Online Virtual Assistant

Oleren Hireng

Jan 2024 - Sep 2024 (8 months)

Managed customer communications, scheduling, and content posting, building relationships that increased repeat business and referrals by 15%. Organized inboxes and calendars to improve operational efficiency and client satisfaction.

Customer Support Scheduling Content Creation CRM Communication Time Management

Telesales Specialist

Rock Financials

Jan 2021 - Jan 2023 (2 years)

Conducted outbound sales calls, delivering customized pitches and guiding prospects through the sales process while using CRM to track leads and ensure regulatory compliance.

Telesales Outbound Calling CRM Lead Management Sales Pitching & Compliance Customer Relationship Management Closing

Customer Service Representative

Transsnet Financial Nigeria Limited

Jan 2019 - Jan 2021 (2 years)

Handled high volumes of inbound calls, resolved complaints with timely solutions, maintained customer records, and met individual and team sales and call-handling targets.