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Deborah Atueyi

@deborahatueyi

Customer service representative at CNA Financial who explained insurance options and recommended solutions for clients.

At CNA Financial, I made outbound calls to prospective clients, introduced insurance products, and explained coverage options, policy features, and pricing. I asked qualifying questions and recommended solutions based on individual or business needs.

At the Ministry Of Agriculture, I supported clients with applications and documentation, maintained case records, and coordinated appointments with agricultural officers. Earlier, as a Call Center Agent at State Emergency Management Agency, I handled emergency and non-emergency calls and coordinated with response teams.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

CNA Financial

May 2024 - Jun 2026 (2 years 1 month)

Conducted high-volume outbound calls to prospective clients to introduce insurance products and services, consistently meeting daily call and lead generation targets. Explained coverage options and identified customer needs to recommend suitable solutions.

Outbound Calling Lead Generation Insurance products Customer Needs Assessment Communication Skills

Client Support Officer

Ministry Of Agriculture

Apr 2022 - Mar 2024 (1 year 11 months)

Assisted clients with application forms and documentation, ensuring compliance with ministry policies. Maintained accurate records and coordinated appointments and outreach activities.

client support Documentation Record keeping Coordination Compliance

Call Center Agent

State Emergency Management Agency

Jan 2021 - Feb 2022 (1 year 1 month)

Responded to emergency and non-emergency calls, gathering accurate information and recording details into the agency's database. Coordinated with emergency response teams and provided clear instructions to callers.

Inbound Call Handling Emergency Response Data Entry Coordination Communication Skills