Open to opportunities

Deborah Adeyemi

@deborahadeyemi

I build lasting customer relationships, improve service delivery, and drive retention across logistics and financial services.

Nigeria

Message

What I'm looking for

I'm looking for a customer success, account management, or customer experience role where I can improve processes, help customers achieve measurable success, and contribute to business growth in a technology or SaaS-focused environment.

I'm currently managing customer onboarding, service adoption, retention, and growth at NIMIEEXPRESS. I work with operations to resolve issues, improve delivery, maintain CRM pipelines, and identify upselling and cross-selling opportunities.

Previously, at Zenith Carex Express, I managed customer accounts, provided proactive shipment updates, resolved escalations, and partnered with logistics and operations teams to improve service quality.

My experience also includes educating customers on financial products and qualifying leads at LinkCredit. I enjoy using customer feedback, CRM reporting, and cross-functional collaboration to help customers achieve measurable success.

Experience

Work history, roles, and key accomplishments

Current

Sales Manager

Current

Nimiiexpress

May 2025 - Present (1 year 3 months)

Manage customer onboarding and build long-term relationships to improve retention. Collaborate with operations to resolve issues and analyze feedback for service improvements.

Customer Onboarding Customer Relationship Management Customer Retention Upselling Cross Selling CRM Data Analysis Customer Satisfaction

Customer Support Specialist

Zenith Carex Express

Jul 2023 - Apr 2025 (1 year 9 months)

Managed customer accounts and provided proactive shipment updates and end-to-end support. Resolved escalations efficiently and collaborated with logistics teams for timely issue resolution.

Customer Support Escalation Management CRM Process Improvement Logistics Coordination

Telesales Agent

LinkCredit

Jun 2021 - Jun 2023 (2 years)

Managed customer interactions throughout the sales process and educated customers on financial products. Qualified leads and collaborated with field sales teams to improve conversion.

Telesales Customer Experience Lead Qualification CRM Sales