Open to opportunities

Lawal oladimeji

@lawaloladimeji

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Customer Success Manager driving retention, upsell growth, and strong client relationships.

Nigeria

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What I'm looking for

I seek a customer-focused role where I can improve retention and revenue through CRM-driven engagement, cross-functional collaboration, and measurable impact.

I am a results-driven Customer Success professional with over three years' experience across customer service, sales, and logistics coordination, focused on helping customers achieve their goals while supporting business growth.

At SC Technology Limited I managed 100+ customer interactions daily, improved customer satisfaction ratings by 25%, and increased upsell revenue by 15% through effective product guidance and CRM-driven follow-up. Previously at Dx Technology Limited I coordinated shipments, reduced delivery delays by 20% through improved tracking, and maintained strong client relationships.

I bring CRM proficiency (Zoho, Salesforce, HubSpot), Microsoft Office and data reporting skills, strong communication, analytical thinking, and a customer-focused, problem-solving mindset to cross-functional teams committed to measurable outcomes.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

SC Technology Limited

Dec 2023 - Present (2 years 3 months)

Managed 100+ customer interactions daily across phone, email, and chat; resolved complaints improving customer satisfaction by 25% and increased upsell revenue by 15% through product guidance.

Customer Support CRM Upselling Complaint Resolution Cross Functional Collaboration Ticketing Systems

Logistics Personnel

Dx Technology Limited

Jan 2021 - Dec 2023 (2 years 11 months)

Coordinated shipment schedules and client communications, reduced delivery delays by 20% through improved tracking processes and managed documentation and invoicing.

Logistics Coordination Shipment Tracking Client Communication Documentation Invoicing Relationship Management Problem Solving

Education

Degrees, certifications, and relevant coursework

Ogun State Institute of Technology Igbesa

Higher National Diploma, Computer Science

Completed Higher National Diploma in Computer Science at Ogun State Institute of Technology, focusing on practical and technical aspects of computing.