Lawal oladimeji
@lawaloladimeji
Customer Success Manager driving retention, upsell growth, and strong client relationships.
What I'm looking for
I am a results-driven Customer Success professional with over three years' experience across customer service, sales, and logistics coordination, focused on helping customers achieve their goals while supporting business growth.
At SC Technology Limited I managed 100+ customer interactions daily, improved customer satisfaction ratings by 25%, and increased upsell revenue by 15% through effective product guidance and CRM-driven follow-up. Previously at Dx Technology Limited I coordinated shipments, reduced delivery delays by 20% through improved tracking, and maintained strong client relationships.
I bring CRM proficiency (Zoho, Salesforce, HubSpot), Microsoft Office and data reporting skills, strong communication, analytical thinking, and a customer-focused, problem-solving mindset to cross-functional teams committed to measurable outcomes.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
SC Technology Limited
Dec 2023 - Present (2 years 3 months)
Managed 100+ customer interactions daily across phone, email, and chat; resolved complaints improving customer satisfaction by 25% and increased upsell revenue by 15% through product guidance.
Logistics Personnel
Dx Technology Limited
Jan 2021 - Dec 2023 (2 years 11 months)
Coordinated shipment schedules and client communications, reduced delivery delays by 20% through improved tracking processes and managed documentation and invoicing.
Education
Degrees, certifications, and relevant coursework
Ogun State Institute of Technology Igbesa
Higher National Diploma, Computer Science
Completed Higher National Diploma in Computer Science at Ogun State Institute of Technology, focusing on practical and technical aspects of computing.
Moshood Abiola Polytechnic
National Diploma, Computer Science
Completed National Diploma in Computer Science at Moshood Abiola Polytechnic with foundational coursework in computing and IT systems.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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