Open to opportunities

Debbie Brown

@debbiebrown

Message

I am an executive assistant optimizing remote operations and claims management.

Honduras

Message

What I'm looking for

I seek a remote Office Manager role with clear role definitions, structured workflows, professional growth opportunities, involvement in decision-making, and a supportive, quiet remote environment.

I am a proactive executive and administrative specialist with over six years supporting C-level executives, managing insurance claims, and coordinating cross-functional teams in remote environments.

I excel at executive assistance, calendar and travel management, preparing executive briefings, and aligning departmental actions with executive priorities to drive measurable outcomes.

My background includes leading software implementations to streamline claims handling, investigating complex commercial claims, managing litigation and high-profile matters, and designing templates that improved client turnaround and accuracy.

I am skilled with HubSpot, QuickBooks, Slack, ClickUp, Notion, Trello, ZenDesk and other digital tools, and I seek roles where I can apply operational rigor, workflow optimization, and a collaborative remote work ethic.

Experience

Work history, roles, and key accomplishments

Current

Strategic Executive

Current

Educated Freedom

Feb 2025 - Present (8 months)

Manage executive calendars, travel, and communications while supporting project planning and business development to align departmental actions with executive priorities.

Executive Assistance Calendar Management Project Planning Report Preparation Notion ClickUp HubSpot

Current

Virtual Assistant

Current

CS Outsource

Aug 2024 - Present (1 year 2 months)

Manage guest communications and reservations across Airbnb and VRBO, coordinate vendor services, and handle AirCover/dispute claims to maintain seamless guest experiences.

Airbnb VRBO AirCover Claims

Commercial Senior Claims Coordinator

Simplex Group

Oct 2023 - Dec 2024 (1 year 2 months)

Led implementation of software solutions to streamline commercial claims handling, investigated complex claims for regulatory compliance, and managed litigation-sensitive cases with confidentiality.

Claims Management Regulatory Compliance Litigation Support Client Relations Process Improvement Documentation

C-Level Executive Assistant

Contollo Consulting

Mar 2023 - Oct 2023 (7 months)

Oversaw confidential executive scheduling, travel, and expense reporting while preparing board meeting agendas, minutes, and executive presentation materials.

Executive Assistance Board Support Calendar Management Travel Coordination Expense Reporting Presentation Design Confidentiality

VP-Level Executive Assistant

PartnerHero

Oct 2022 - Sep 2023 (11 months)

Managed VP-level scheduling, expense management, and sensitive document security while improving administrative workflows and coordinating team-building initiatives.

Executive Assistance Scheduling Expense Management Document Security Workflow Optimization Team Coordination Slack Notion

Commercial Claims Specialist

Simplex Group

Sep 2021 - Oct 2022 (1 year 1 month)

Investigated insurance claims, conducted site inspections, and managed client communications to ensure accurate processing and timely updates for trucking and cargo claims.

Claims Processing Client Communication Cargo Claims Documentation Regulatory Compliance Data Entry

Office Manager

S.T. MEDIC

Oct 2017 - Jul 2019 (1 year 9 months)

Directed workflow optimizations, cost management, and staff coordination while ensuring legal compliance, operational safety, and effective budgeting and inventory control.

Office Management Budgeting Inventory Management Compliance Vendor Management Process Improvement

Front Office Receptionist

Crowley Maritime

Jul 2017 - Sep 2017 (2 months)

Covered front desk operations during a maternity leave, managing scheduling, travel bookings, mail distribution, inventory control, and guest reception.

Scheduling Clerical Support Mail Distribution Inventory Control Customer Service

Subrogation Specialist

Alinsco Insurance

Mar 2016 - Jul 2017 (1 year 4 months)

Investigated subrogation claims, negotiated settlements, and collaborated with legal teams to facilitate recoveries via arbitration and litigation channels.

Negotiation Recovery Documentation

Senior Claims Specialist

Alinsco Insurance

Dec 2014 - Mar 2016 (1 year 3 months)

Handled high-severity and litigated claims, mentored junior adjusters, and negotiated settlements through thorough investigations and stakeholder communication.

Mentoring Client Communication

Customer Service Representative

Alinsco Insurance

Jul 2014 - Dec 2014 (5 months)

Responded to client inquiries, resolved billing issues, managed renewals and updates, and maintained accurate customer records to support retention and service quality.

Customer Service Renewals Data Entry CRM

First Notice of Loss

Alinsco Insurance

Mar 2014 - Jul 2014 (4 months)

Processed initial claims reports, verified coverage, and triaged cases for escalation while ensuring accurate claims entry and client guidance on procedures.

Data Entry Claims Entry Documentation