Open to opportunities

Anamika Parmar

@anamikaparmar

Message

Actively Seeking New Opportunities

India

Message

What I'm looking for

I am seeking analytics roles that allow me to leverage my analytical skills and contribute to data-driven decision-making.

Actively Seeking New Opportunities

Experience

Work history, roles, and key accomplishments

Technical Support Specialist

Fitterfly HealthTech Pvt Ltd

Dec 2022 - Jun 2024 (1 year 6 months)

Analyzed support tickets to identify recurring backend and frontend issues, optimizing resolution strategies through Excel-based reporting. Participated in UAT for web and mobile applications, collaborating with cross-functional teams to drive timely issue resolution.

Excel Technical Support UAT ClickUp Data Analysis Problem Solving Reporting

Executive-Customer Support

Robobai Pty Ltd

Feb 2021 - Jan 2023 (1 year 11 months)

Provided enterprise-level support for the Robobai B2B SaaS web application. Executed SQL queries to validate data and participated in UAT to ensure product quality. Created and maintained reports in Excel and PowerPoint to summarize ticket data.

SQL Customer Support UAT Excel PowerPoint Data Validation Reporting Problem Solving

Associate VBS FLCC

Tata Communications Transformation Services

Apr 2019 - Feb 2021 (1 year 10 months)

Managed and updated tickets using HPSM, providing timely updates and tracking incidents to closure. Created Excel reports to track resolution times and SLA compliance, ensuring efficient incident management.

HPSM Ticketing Excel SLA Reporting Incident Tracking Problem Solving

Education

Degrees, certifications, and relevant coursework

Yashwantrao Mohite Institute of Management

Masters in Computer Application, Computer Applications

2017 - 2019

Grade: 8.57 CGPA

Completed a Masters in Computer Application (MCA) with a focus on advanced computing and software development. Achieved a CGPA of 8.57, demonstrating strong analytical and programming skills.